US Customer Service Rep

Position: US   Customer Service Rep I
Adecco is assisting a local client recruiting Customer Solutions Representative opportunities in Hybrid environment in Rio Rancho NM. This is an excellent opportunity to join a winning culture and get your foot in the door with a multinational technology company that develops personal computing devices, printers, and related services for both consumers and businesses. Its core offerings include laptops, desktops, enterprise hardware, printing systems, and managed IT solutions, with a focus on enabling productivity, connectivity, and digital workflows across a wide range of industries.

If Customer Solutions Representative sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

** Responsibilities for Customer Solutions Representative*
* ** include but are not limited to:*
* + Working independently while using standard protocol to respond to more complex customer issues.

+ Successfully resolve more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.

+ Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical).

+ Proactively assist customers to avoid or reduce problem occurrence.

+ Participates in projects and provides resolution and feedback based on analysis.

** Candidates for Customer Solutions Representative*
* ** must meet the following requirements to be considered:*
* + Basic knowledge in the field of Customer Relations. Demonstrated verbal communication and customer service skills.

+ Knowledge of microcomputer hardware, basic- level knowledge of operating systems software.

+ Demonstrated writing/correspondence skills.

** What's in this Customer Solutions Representative*
* ** position for you?*
*
- ** Pay:**  $ 19.59/hour

- ** Shift:
** Monday - Friday; 8:00 AM - 5:00 PM

- Duration: 24-months assignment

- Weekly paycheck

- Dedicated Onboarding Specialist & Recruiter

- Access to Adecco's Aspire Academy with thousands of free upskilling courses

This Customer Solutions Representative position is fully Remote. This role may require flexibility in work hours, including occasional extended hours to support operational demands.

This Customer Solutions Representative position is being recruited for by one of our Centralized Delivery Teams and not your local Branch. For instant consideration for this Operations Specialist position and other opportunities with Adecco.

Apply today!

** Pay Details:**  $19.59 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.  In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

** Massachusetts Candidates Only:
** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.