Call Center Banker (Telephone Banker

Job Overview

Title:

Call Center Banker (Telephone Banker)

Location:

Rio Rancho, NM (Onsite)

Schedule:

Training Mon–Fri 9:00 AM–5:30 PM; role requires flexibility to work weekends/holidays Pay: $27.00/hour (Overtime available) Summary Hiring multiple Call Center Banker openings in Rio Rancho, NM. This is an onsite Call Center Banker / Telephone Banker role supporting customers by phone—answering questions, solving issues, and connecting clients to the right banking products and solutions to help meet financial goals. If you have strong customer service, enjoy talking with people, and are comfortable with sales conversations and performance coaching, this is a high-impact role with growth potential.

Start date:

Monday, October 5, 2026.

• Handle inbound/outbound phone interactions and deliver a strong customer experience
• Build relationships by uncovering client needs through probing questions and active listening
• Recommend and help fulfill banking products (checking/savings, credit cards, CDs, IRAs, loans)
• Provide clear explanations of options, rates, terms, and programs using plain language
• Address concerns, resolve issues, and create customized solutions that fit client goals
• Identify needs requiring licensed support and refer to appropriate partners
• Follow processes, meet turnaround expectations, and use tools to manage risk and compliance

• High School Diploma/GED (or equivalent) required
• Comfortable working in a call center environment and using computers/CRM-style tools
• Strong communication skills, customer service mindset, and ability to handle objections
• Organized, self-motivated, able to multitask and prioritize
• Comfortable with coaching, performance feedback, and learning new technology/processes
• Willing to work a flexible schedule, including weekends and holidays
• Preferred: banking/financial services, call center, or telephone sales experience

• Location:
  
  Rio Rancho, NM (Onsite)
• Start date:
  
  Monday, October 5, 2026
• Pay: $27.00/hour (Overtime available)
• Schedule:
  
  Training Mon–Fri 9:00 AM–5:30 PM; role requires flexibility to work weekends/holidays