Bilingual Spanish Call Center Representative; Banking

Bilingual Spanish Call Center Representative (Banking) — Rio Rancho, NM (On-site)

Location:

Rio Rancho, NM 87124

Schedule:

Full-Time (40 hrs/week). Training:
Mon–Fri, 9:00 AM–5:30 PM. Flexibility for weekends/holidays required. Pay: $27.00/hr

Summary We are hiring a Bilingual Spanish Call Center Representative to deliver high-quality phone support while recommending banking products that fit customer needs. This Bilingual Spanish Call Center Representative role is high-volume, KPI-driven, and built for candidates who are confident on the phone, comfortable with coaching, and able to learn new systems quickly.

• Take inbound calls, verify information, and resolve account/service concerns
• Ask probing questions to uncover financial goals and recommend appropriate solutions
• Explain products clearly (checking/savings, credit cards, CDs, IRAs, loans) and complete eligible requests
• Document call notes accurately and follow process requirements for every transaction
• Use customer service and de-escalation skills to handle objections and difficult interactions
• Maintain schedule adherence, quality standards, and productivity expectations
• Follow compliance/risk steps and elevate issues when needed

• Bilingual Spanish required
• High School Diploma/GED required
• 1+ year call center experience preferred (banking/financial services a plus)
• Sales mindset: cross-sell/upsell/referral experience preferred
• Comfortable using multiple systems (CRM, call platform, knowledge base)
• Strong communication, organization, and problem-solving skills