Manager III, Field Service Engineer; M3

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting‑edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day.

• Salary: $88,000 - $121,000
• Location:
  
  Rio Rancho, NM

• Develop and maintain relationships with customers and district stakeholders; conduct regular customer visits.
• Manage, coach, and direct customer engineers in the district; handle salary planning, career planning, corrective actions, performance appraisals, and provide formal updates to employees.
• Serve as primary interface with product divisions (tech support, training, spares, reliability) and prepare necessary business reports.
• Monitor CSD Award Program results and mentor program; execute escalation procedures.
• Plan and manage account planning with the District Sales Engineer; provide support plan for system sales to management, sales, and field engineering; forecast financial performance and ensure cost efficiency.
• Oversee system installation, including planning, reporting, execution, pre‑facility meetings, startup meetings, and process support identification.
• Manage RMA procedures, measure engineer effectiveness, maintain accurate customer engineer hours tracking, conduct cross‑checks and signatures, and take corrective action.

• Works on issues where analysis of situation or data requires review of relevant factors.

• Receives assignments in the form of objectives with goals and the process by which to meet goals; recommends changes to unit or sub‑unit policies; management reviews work to measure meeting of objectives.

• Provides direction to employees according to established policies and management guidance; administers company policies that directly affect subordinate employees.

• Exercises judgment within defined procedures and policies to determine appropriate action.

• Erroneous decisions or failure to achieve results will cause delays in schedules.

• Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.

• Time Type:
  Full time
• Employee Type:
  Assignee / Regular
• Travel:
  Yes, 10% of the Time
• Relocation Eligible:
  Yes
• Salary offers are based on location, hire grade, job‑related knowledge, skills, experience, and internal equity. Candidates may also qualify for bonus and stock award programs.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

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