Slot Shift Manager

This is a full-time on-site role located in Pueblo, NM, for a Slot Shift Manager at Ohkay Hotel Casino. The Slot Shift Manager oversees the day-to-day operations of the slot department, ensuring a smooth and efficient gaming experience for guests. Responsibilities include managing staff, addressing customer inquiries, monitoring gaming floor activities, ensuring compliance with company policies and regulations, and handling any operational or technical issues that arise during a shift.

The Slot Shift Manager will also collaborate with other departments to optimize operations and guest satisfaction.

Qualifications

• Strong supervisory skills and experience in managing teams effectively.
• Excellent customer service abilities with a focus on providing positive guest experiences.
• Proficiency in recruiting, hiring, and training staff to maintain quality service standards.
• Experience with budgeting and maintaining operational efficiency in a fast-paced environment.
• Strong problem-solving skills and ability to handle unexpected issues.
• Knowledge of slot operations and gaming regulations is preferred.
• Effective communication and organizational skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• High school diploma or equivalent is required; additional education in hospitality or management is a plus.