Vice President Of Casino Operations

Inn of the Mountain Gods
287 Carizzo Canyon Rd
Mescalero, NM 88340, USA

Inn of the Mountain Gods
287 Carizzo Canyon Rd
Mescalero, NM 88340, USA

Position Title: Vice President of Casino Operations

Reports To: Chief Operating Officer

Supervises:
Table Games, Poker, Slots, Sports book, and other assigned Gaming Leaders

Summary of Position

The Vice President of Casino Operations is responsible for the strategic leadership, operational performance, regulatory integrity, and financial success of all casino gaming operations across multiple properties. This executive-level position develops and executes strategies that maximize gaming revenue and EBITDA, strengthen guest loyalty, improve labor and operating efficiency, and support the long-term goals of IMGR&C. The Vice President provides leadership and direction to Slots, Table Games, Poker, Sports book, Player Development, and related gaming functions while fostering a culture of accountability, hospitality, teamwork, innovation, and operational excellence.

This position partners closely with the Chief Operating Officer and Executive Leadership Team on business planning, capital allocation, marketing strategy, technology deployment, regulatory matters, and service standards that strengthen the enterprise's competitive position and profitability.

• Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:
• Provides strategic vision and operational leadership for all casino gaming operations.
• Establishes performance goals and operational objectives aligned with the organization’s mission and business strategy.
• Leads multi-department and multi-property gaming leadership in achieving revenue, EBITDA, service, compliance, and operational goals.
• Promotes a positive work environment focused on accountability, teamwork, and continuous improvement.
• Serves as a member of the Executive Leadership Team.
• Develops and manages annual operating and capital budgets for casino operations.
• Monitors gaming revenues, labor costs, operating expenses, and profitability.
• Reviews financial reports and key performance indicators to identify trends and opportunities.
• Establishes a disciplined executive reporting process with measurable dashboards for revenue, EBITDA, labor productivity, hold, utilization, player reinvestment, guest satisfaction, compliance, and capital performance.
• Uses gaming analytics, player behavior, theoretical win, average daily theoretical, segmentation, trip frequency, and reinvestment data to guide operating and marketing decisions.
• Implements strategies to maximize gaming revenue while controlling expenses.
• Maintains full accountability for gaming P&L performance, including Slots, Table Games, Poker, Sports book, Player Development, labor, operating expenses, and capital expenditures.
• Works closely with Finance, Marketing, and other departments to achieve organizational financial goals.
• Develops multi-year strategic plans, annual business plans, forecasts, and capital priorities for gaming operations.
• Prepares and delivers clear executive presentations and recommendations to the Chief Operating Officer, Board, Tribal leadership, Gaming Commission, and other governing or oversight bodies as requested.
• Oversees all gaming activities, including Slots, Table Games, Poker, Sports book, Player Development, and related casino functions across multiple properties.
• Grows the business and improves profitability through disciplined product strategy, gaming technology, analytics, floor optimization, and new revenue opportunities.
• Ensures operational efficiency and exceptional guest experiences throughout casino operations.
• Maintains awareness of gaming performance, customer trends, and industry developments.
• Monitors competitive market conditions and develops strategies to protect and grow market share, visitation, loyalty, and profitability.
• Leads major gaming floor renovations, expansions, product conversions, system implementations, and capital projects from business case development through post-implementation review.
• Negotiates and manages strategic relationships and contracts with gaming manufacturers, technology providers, consultants, and service partners in coordination with Finance, Legal, Procurement, and executive leadership.
• Evaluates gaming floor layouts, game and denomination mix, hold performance, utilization, product placement, and operating processes to optimize revenue and return on investment.
• Oversees the effectiveness of casino promotions, special events, player loyalty programs, and player reinvestment strategies.
• Ensures compliance with all Tribal Gaming regulations, gaming ordinances, internal controls, policies, procedures, and applicable federal, state, and local laws.
• Maintains knowledge of gaming regulations and industry best practices.
• Works closely with Gaming Commission representatives and regulatory agencies.
• Represents IMGR&C professionally before Tribal Council, the Board, Gaming Commission, regulatory agencies, community…