ACS Bilingual Spanish * Call Center Telephone Banker- Rio Rancho, NM

Job Description

Bank of America is committed to improving financial lives through responsible growth and inclusive partnership. This role connects clients with the full range of bank products and services to achieve their financial goals.

• Build and deepen client relationships by uncovering financial needs and recommending tailored solutions.
• Respond to customer inquiries and concerns, creating customized solutions.
• Sell and fulfill banking products, including checking and savings accounts, credit cards, certificates of deposit, individual retirement accounts, and loans.
• Identify client needs for licensed sales functions and make referrals to Line of Business partners.
• Quote rates, terms, and programs for banking solutions.
• Manage risk in every business, product, and service transaction using available tools.
• Balance service requests and sales opportunities while providing subject‑matter expertise on financial solutions.
• Ask probing questions to understand clients’ life and financial goals and pair new solutions and services to meet those needs.

• Displays passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
• Strong teamwork commitment and flexibility to work schedules, including weekends and holidays.
• Ability to engage with clients, seek to understand their needs, and share options using plain language while building rapport and handling objections.
• Comfortable receiving ongoing performance feedback, coaching, and adapting to new technology/processes.
• Intermediate proficiency with computers.
• Self‑motivated with excellent organizational skills.
• Strong decision‑making and problem‑solving skills.
• Bilingual in Spanish.

• Experience in the banking/financial industry.
• Experience working in a call center.
• Experience in telephone sales.

• Attention to Detail
• Client Solutions Advisory
• Customer and Client Focus
• Interpret Relevant Laws, Rules, and Regulations
• Adaptability
• Client Experience Branding
• Customer Service Management
• Issue Management
• Problem Solving
• Active Listening
• Business Development
• Consulting
• Referral Identification
• Research

High School Diploma / GED / Secondary School or equivalent.

Training/

Start Date:

Monday, August 3, 2026

Training

Schedule:

Monday – Friday, 9:00am – 5:30pm

Shift: 1st shift (United States of America)

Hours Per Week: 40

Bank of America is an equal opportunity employer. We celebrate diverse perspectives and provide a respectful workplace for all employees.