Retirement Client Advisor

Responsibilities

• Generates new business opportunities and manages a customer portfolio defined in the business plan
• Acts as the primary contact for new or existing customers, presenting formal product proposals
• Maintains ongoing prospects for new business development
• Builds customer relationships and gains loyalty by listening and responding to customers’ needs
• Delivers exceptional service in managing his/her book of business and building client relationships
• Partners with internal Portfolio Management and Research to fully understand market narrative, manager selection and monitoring, strategy decisions, and effectively communicates recommendations
• Regularly meets with clients for ongoing plan/investment reviews
• Educates and communicates with clients about market conditions, plan/account investments, performance, strategy, changes in regulatory or tax environment
• Provides consultation to plan sponsors on developing a participant education program to support the client’s objectives
• Facilitates or delivers participant education and advice
• Creates and maintains networking relationships to create a pipeline of business
• Achieves annual new business revenue goals for assigned accounts and/or territory
• Maintains client information in a CRM tool
• Understands the benefits of products and effectively differentiates UMB's Retirement Services from the competition
• Provides interdisciplinary expertise to clients when needed while partnering with bank leadership and other departments

• Bachelor’s Degree in Business Administration/Management, Finance or related field or equivalent work experience
• 5-7 years in the financial services industry with a minimum of 3 years specific experience in a sales role
• Broad knowledge of financial markets, asset allocation principles, and financial products
• Experience in investment manager selection and monitoring a plus
• Prior experience with DC retirement plans and understanding of regulations related to ERISA, DOL, and IRS
• Solid understanding of plan design, compliance and testing, and industry standards
• Good written/verbal communication, organization and client service skills
• Ability to maintain professional working relationships with internal and external clients
• Ability to interpret documents and resolve technical problems
• Critical thinking and problem-solving skills to identify and recommend appropriate follow-up action

• financial markets
• asset allocation
• investment manager selection
• DC retirement plans
• ERISA regulations
• DOL regulations
• IRS regulations
• plan design
• compliance
• testing

• communication
• organization
• client service
• relationship building
• critical thinking
• problem-solving
• listening
• responsiveness
• consultation
• education

• Bachelor’s Degree in Business Administration
• Bachelor’s Degree in Management
• Bachelor’s Degree in Finance