More jobs:
IT Service Desk L1
Job in
Rio Rancho, Sandoval County, New Mexico, 87144, USA
Listed on 2026-02-12
Listing for:
A7 Recruitment
Full Time
position Listed on 2026-02-12
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Qualifications
- 1-3 years service desk or help desk experience (L1)
- Completed at least 2 years in college with no back subjects
- Good to excellent communication skills
- Willingness to work onsite in Taguig
- Flexibility to work in rotational shifts – morning, mid and night shifts
- Receiving end user calls
- Provide first level resolutions for EUC and Business Applications
- Ticket creation/Categorization/Prioritization
- Ticket escalation to respective Support Group
- Incident resolution and recovery for IT SD/Account Provisioning/L1 EUC/L1 Apps
- Ticket update and Closure
- Troubleshooting skills on desktop and shrink-wrapped applications (MS office, Adobe etc.)
- Business application knowledge (L1) for increased FCR
- Troubleshooting skills on VPN connectivity, dial up and wireless routers
- Knowledge on active directory, domain controllers, etc.
- Exposure to password reset tools
- Troubleshooting experience using remote control tools like Aptean and Bomgar
- Trouble shooting skills and experience in handling Exchange (Outlook)/Lotus Notes
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