Service Desk Technician; Intermediate-Level

Service Desk Technician (Intermediate-Level)

Full-time

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs.

Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at White Sands Missile Range, NM.

Must be a U.S. citizen with an active DoW Top Secret Clearance. IAT Level II Certification equivalent or higher REQUIRED.

Join a mission‑driven team supporting the Army Research Laboratory (ARL), where your technical expertise directly contributes to critical research and national security initiatives.

• Deliver Tier I and Tier II technical support for a wide range of hardware, software, mobile devices, and enterprise IT systems.
• Provide exceptional customer service by troubleshooting, diagnosing, and resolving technical issues quickly and effectively.
• Recommend system and process improvements to enhance the user experience and optimize information systems and network resources.
• Escalate and coordinate complex issues with Tier III support teams and technical specialists to ensure timely resolution.
• Collaborate with infrastructure, network operations, systems engineering, cybersecurity, and application support teams to restore services and address root causes.
• Document incidents, service requests, troubleshooting steps, and resolutions in accordance with established procedures.
• Support a fast‑paced environment where your problem‑solving skills help maintain critical mission operations.

• U.S. citizen with an active DoW Top Secret Clearance.
• BA/BS Degree in Computer Science or Information Technology with two (2) years of experience OR five (5) years of relevant experience working in an IT or Service Desk environment.
• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (e.g., CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP).
• Experience creating and modifying documentation for technical processes and procedures.
• Proficiency with Microsoft Office products.
• Ability to work with customers to develop new value‑added programs and data solutions with existing structures and new requirements.
• Ability to work in a fast‑paced and constantly evolving environment.

• Experience creating and modifying documentation for technical processes and procedures.
• Experience working in a Department of Defense (DoD) environment.
• A problem solver and troubleshooter who thrives in resolving complex problems.
• Excellent communication skills (written and oral) and interpersonal skills.
• Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

• Competitive compensation and benefits package including paid holidays, paid time off, medical, dental, vision, company‑paid long and short‑term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an Equal Opportunity Employer. AA/M/F/D/V. We participate in the E‑Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.