Level 2 Technician

at compucomstaffing
, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified level 2 technician to join their team onsite in rio rancho, nm and provide end‑user support.

• preparing old equipment for re‑dispositioning and e‑waste handling
• managing inventory counts and updating the peripheral tool regularly
• load balancing equipment to different client and non‑client sites
• loading/unloading assets into lockers
• updating and closing tasks in servicenow with all required fields correctly filled out or attached
• closing tasks within their sla (service level agreement) timeline, with an exception/explanation for breaches recorded in the task
• processing assets returned from clients leaving the company; cleaning and testing used systems for redeployment
• ensuring all client inventory assets are stored and distributed in a clean and professional manner
• sending emails to clients for asset collection
• opportunities to train to move into a more technical role
• performing inter‑department deliveries using company van (site specific)
• picking up surplus equipment from users
• pulling new orders that come in on servicenow (ticketing system)
• scrapping e‑waste
• testing and cleaning laptops
• taking out trash/metal bins
• diagnosing and categorizing assets in non‑available state in servicenow (no assets should remain in not available status more than 10 days)
• performing basic to moderate hardware repairs and replacing pc components and peripherals
• basic to moderate software troubleshooting and os imaging required
• adjusting/troubleshooting monitors and docking stations in hybrid cube offices
• imaging drives to a server location for client's legal department
• comfortable working with clients directly in person, via phone, e‑mail, and instant message
• assisting with locating systems physically or by remote means during audits
• required to cross‑train for other positions within the team to provide backfill coverage
• may be asked to join meetings with key stakeholders on special projects

• quickly troubleshooting av systems under guidance of senior techs
• managing and completing preventative maintenance audits
• creating and resolving break/fix tickets by monitoring client ticketing system
• engaging customers' requests for meeting support
• escalating large break/fix issues and workarounds to vc lead technician
• managing site inventory and spares with use of database
• acting as point of contact for level 2 technicians
• engaging vc lead on site for large project deployments, floor renovations and escalations

• minimum 1+ years technical experience desired
• must be able to lift up to 35 lbs. Solo
• must have valid driver’s license to drive company van (site specific)
• steel‑toed shoes may be required for safety areas
• may be required to walk, sit, stand, crawl, or kneel for extended periods
• excellent customer service and written/verbal communication skills
• requires knowledge of microsoft suite (outlook, excel, and word primarily)
• technical certifications a plus
• previous shipping experience preferred

the rate for this position is between $14.33 - $19.10 per hour
, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

the company offers a comprehensive benefit package that you can elect into, including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, ad&d insurance, disability plans, employee assistance program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), fsa/hsa pre‑tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

w2 only,…