Level 2 Audio-Visual Technician

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Our client is currently seeking a Level 2 Audio-Visual Technician to join their team onsite in Rio Rancho, NM. This Technician will have frequent interaction with clients in person and via phone, email, and IM. They will be working in a dynamic team and cross training to backfill for peer team members. The client will challenge you with additional responsibilities, assigned periodically aimed to help meet their needs and provide the technician with continuous hands‑on training and experience.

• Daily and quarterly preventative maintenance checks in the conference room environment
• Daily updates in the database of record, both online and offline
• Acting as point of contact for Level 1 technicians
• Monitoring of online queues to assist customers with break / fix and meeting support requests
• Engaging customers' requests for meeting support
• Updating Extron and AMX firmware for preventative maintenance
• Engage external vendors for RMA replacement
• Escalating large, or out of scope, break / fix issues and workarounds to L3 / L4
• Assisting and coordinating L3 / L4 with large deployment or renovation projects

• Minimum 2+ years of audio / visual experience desired
• Complete knowledge of audio / video signal flow