Inside Sales Account Manager

• Strategically engage with inbound leads and existing customers and foster customer relationships
• Collaborate with the sales team and guide customers through the sales process
• Maintain deep understanding of the organization's products, services, and promotional campaigns
• Utilize sales tools and processes to track and manage leads and opportunities
• Receive customer request calls and sell offerings to the installed base
• Understand client procurement processes and decision-making criteria
• Identify new business opportunities within existing accounts and take ownership of new leads
• Collaborate with assigned sales representatives on complex sales scenarios
• Use solution-based selling to address complex requests across multiple products or services
• Own strategic customer entry points aligned with business objectives
• Guide leads from initial contact through closing deals
• Use data and analytics to identify trends, opportunities, and areas for improvement
• Impact multiple teams as a project leader, providing direction and facilitating information validation and team decision-making

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence
• Typically has 4-6 years of related work experience, preferably in inside sales or tele sales, or a related field
• Preferred certification:
  Certified Inside Sales Professional (CISP)
• Knowledge of business development, business planning, business-to-business sales, cold calling, consultative selling, cross-selling, customer relationship management, inside sales, marketing, merchandising, outbound calls, phone sales, product knowledge, sales process, sales strategy, Salesforce, selling techniques, telemarketing, and upselling
• Effective communication
• Results orientation
• Learning agility
• Digital fluency
• Customer centricity

Demonstrates expertise in inside sales and customer relationship management, utilizing solution-based selling techniques and data analytics to drive business development and enhance customer engagement. Proficient in managing leads through the sales process while collaborating effectively with sales teams to achieve strategic objectives.

• Inside Sales
• Customer Relationship Management
• Solution-Based Selling
• Salesforce
• Certified Inside Sales Professional

• Business Development
• Sales Process
• Consultative Selling
• Sales Prospecting
• Cross-Selling
• Upselling
• Cold Calling
• Telemarketing
• Product Knowledge
• Sales Strategy

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

• Certified Inside Sales Professional

• Business-to-Business Sales
• Sales Tools
• Lead Management
• Promotional Campaigns
• Decision-Making Criteria