Field Technician

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. As a Field Technician, you will help your community stay connected by installing services in residential and commercial properties, completing repairs, and relocating equipment.

• Install customer service drops or outlets in residential and business properties.
• Use electronic test equipment and diagnostic tools to troubleshoot drops or outlets, diagnose and repair reception performance issues, and resolve problems from the customer’s equipment to the first distribution amplifier.
• Ensure proper upstream and downstream signal levels at each termination on the customer’s premises.
• Proactively suggest upgrades of existing services and educate customers on equipment usage.
• Perform additional duties that support the company’s purpose, brand principles, and organizational values.

• Valid driver’s license and good driving record in the state you are applying.
• Ability to learn to use RF, digital and Volt‑Ohm meters and other related equipment.
• Flexibility to work overtime, on‑call, and in all weather conditions.
• Experience in customer service or related field of at least 3 months; equivalent education/experience accepted.
• High school diploma or GED.
• Regular and predictable attendance.
• Physical ability to lift up to 100 lbs., work on ladders, in small and confined areas.
• Strong problem‑solving and customer‑service skills.

• Committed – values each customer and supports community.
• Helpful – delivers support in ways most useful to customers.
• Proactive – anticipates customer needs and works to make the relationship seamless.
• Personal – knows customers and tailors communication.

• Medical, dental, and vision plans – start when you start.
• Life insurance (self, spouse, children).
• Paid time off (vacation, holiday, personal/sick days).
• 401(k) – 100% company match after 1 year of service, up to 5% of eligible compensation.
• Group legal plan with identity theft protection.
• Tuition reimbursement (up to $5,250 in the first year).
• Annual community support to various organizations.
• Associate recognition and awards programs.
• Advancement opportunities.
• Collaborative work environment.

Sparklight, a Cable One brand, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.