Patient Services Coordinator-LPN, Home Health

Overview

Become a part of our caring community and help us put health first
. The Patient Services Coordinator-LPN is directly responsible for scheduling visits and communicating with field staff, patients, physicians, and others to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management.

• Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in the worker console.
• Initiates infection control forms as needed and sends the completed “Employee Infection Report” to the HRD to upload in the worker console.
• Serves as back up during lunch hours and other busy times, including receiving calls from field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary.
• Maintains the client hospitalization log, including entering coordination notes, and sends electronic log to all office, field, and sales staff.
• Completes requested schedules as tasks appear on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.
• Completes requested schedules for all add-ons and applicable orders. Schedules discharge visits / OASIS collection or recertification visits following case conferences when tasks appear on the action screen.
• Schedules TIF OASIS collection visits and deletes remaining schedules.
• Reschedules declined or missed visits as appropriate and processes reassigned and rescheduled visits.
• Ensures supervisory visits are scheduled.
• Runs scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report.
• Prepares weekly Agent Schedules and performs initial review of weekly schedules for productivity and geographic issues, forwarding to Branch Director for approval prior to distribution to staff.
• Verifies visit paper notes in scheduling console as needed.
• Assists with internal transfer of patients between branch offices.
• If clinical, receives lab reports and assesses for normality, forwards a copy of lab results to the doctor, and routes copies to the Case Manager and Medical Records Department. Initiates Employee/Patient Infection Reports as necessary.
• If clinical, may be required to perform patient visits and/or participate in on-call rotation.

• Be a Licensed Professional Nurse or a Licensed Vocational Nurse licensed in the state in which they practice.
• Have at least 1 year of home health experience.
• Prior packet review / QI experience is preferred.
• Coding certification is preferred.
• Must possess a valid state driver’s license and automobile liability insurance.
• Must be currently licensed in the state of employment if applicable.
• Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments.

40

The compensation range below reflects a good faith estimate of starting base pay for full-time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job-related skills, knowledge, experience, education, certifications, etc.

$48,900 - $66,200 per year

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Center Well Home Health:
Center Well Home Health specializes in personalized,…