Social Services Designee

Eden Senior Care, founded in 2016, is a growing Healthcare Management company, focused on managing and operating Skilled Nursing, Rehabilitation and Assisted Living communities in Minnesota, Wisconsin, Illinois, Ohio, Pennsylvania, Indiana and Alabama. Our mission with each community is to support their success by providing strong leadership, corporate support, and the resources and tools to realize their goals. Eden Senior Care promotes and encourages the success of each of its employees and values the individual experience of its guests and their families.

Whispering Pines, a well-established and a trusted provider in the skilled nursing space located in Ripon, WI, and a proud member of the Eden Senior Care Network, is looking for a Social Services Designee to enrich the lives of our residents.

As a Social Services Designee, you will be responsible for supporting the social services team in various aspects of resident care, including resident interviews and discharge planning. Your job duties will include:

• Conducting resident interviews to gather information about their social, emotional, and financial needs and concerns.
• Assisting in discharge planning by coordinating with healthcare providers, families, and community resources to ensure a smooth transition for residents.
• Documenting interviews, phone calls, and care conferences on a daily basis in accordance with facility policies and procedures.
• Maintaining regular communication with interdisciplinary team members, including nurses, therapists, and social workers, to ensure effective care planning and coordination.
• Adapting your daily schedule to accommodate the needs of staff, residents, and their families.
• Provide Social Services oversight completing duties as assigned for the residents of Eden Senior Care
• Work closely with Marketing Director to coordinate referral-to-admission process
• Communicate with insurance companies to obtain prior authorization for admissions; keep record of insurance updates and communicate with departments included in update to ensure it is done timely
• Assist new residents and family members with completion of Admission Paperwork
• Provide information to residents/families in regards to Medicare, Medicaid and other financial assistance programs available to the resident; assist with completion of Medicaid applications as deemed necessary
• Insure PASRR is completed to state requirements
• Participate in resident assessment – provide background information and social history, as identified in the MDS process, in accordance with the RAI manual
• Involve the resident and family member in planning objective and goals for the resident; develop a written plan of care to work towards meeting identified goals
• Attend and lead Behavior Meeting and monitor Gradual Dose Reductions (GDR) and consents for psychotropic medications according to state regulations
• Complete timely progress notes on each resident
• Have an open-door policy to all residents, family members, and staff to listen to their problems or needs; do effective counseling or referrals to meet their needs
• Report concerns/grievances to Executive Director and initiate investigation
• Serve as an advocate for the resident and his/her rights, helping the resident learn assertiveness in communicating their needs, wants, and problems to the appropriate departments and agencies
• Participate in Monthly QAPI Committee meetings.
• Attend Stand-Up meeting daily; report to IDT about pay changes, care conferences, concerns, etc.
• Initiate and lead the discharge planning process; coordinate with outside resources such as: DME, Home Health, Hospice, etc. to ensure a safe transition to home or lower care setting
• Issue denial letters according to state regulation
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