Store Manager, Retail & Store Manager

Description

Employment Type:

Full Time

Supervisor:
Regional Manager

Store Managers are accountable for the store’s overall performance and for maintaining the Theisen’s Brand. They achieve store goals by driving sales through visual merchandising, marketing events, and customer experience. They are responsible for leading and managing associates to provide exceptional customer service while managing all activities associated with the front and back end of the store. Effective Store Managers are able to establish a positive, energetic work environment while maximizing productivity and profitability by improving sales and minimizing expenses.

• Bachelor’s degree in a business-related field preferred
• Minimum 2 years of retail management experience preferred

• Observe needs of customers through merchandising, stock levels, prompt service, refunds and sales
• Train and maintain knowledgeable sales associates
• Be aware of competitive pricing and create loyal customers through association
• Provide face to face contact with customers by maintaining presence on sales floor, interact and assist both customers and associates throughout entire store, and provide prompt attention
• Use financial reports to better understand the scope of the business as well as recognize course changes needed based on information the financials may depict
• Monitor mystery shopper report to meet company standards
• May be required to perform tasks normally required of associates in every classification including, but not limited to, driving forklift, load outs, changing tires, and running cash registers
• Analyze store financials to maintain accountability of the store budget.
• Tour stores with Assistant Managers and Floor Supervisors and provide direction to maintain Theisen’s Brand standards
• Attain ultimate customer satisfaction through training of associates and follow up on all customer complaints
• Work with Assistant Managers and Floor Supervisors to manage discontinued merchandise control and shrinkage
• Perform daily walking tour of store to ensure all areas meet Theisen’s Brand standards and to assign duties
• Establish and follow through on priorities that arise and produce timely results in areas not meeting company standards
• Monitor cashier functions, review return slips daily, oversee problems with cash (over and short) and review layaway and special orders
• Maintain proper staffing needs, follow hiring procedures, and maintain consistent disciplinary action
• Complete the weekly payroll process
• Perform associate evaluations – review performance of all associates annually
• Order stock replenishment of direct vendors
• Review housekeeping departments and public areas (lobby, restrooms, parking lot), oversee receiving room operations, small engine repair, and defective and layaway areas.
• Maintain OOS program to company standards
• Monitor seasonal transition, inventory prep, and all other potential product movement throughout the store
• Attend community functions to maintain a positive image of Theisen’s in the community
• Review and visit competition and report finding to Regional Manager
• Review product selection and collect suggestions from customers and associates to suggest additions and deletions to the product mix
• Review promotions and upcoming ads to insure proper staffing and merchandise requirements
• Follow through on duties assigned by Executives and Regional Manager
• Other duties as assigned by manager

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Results driven
• Demonstrated skills in leadership, training and motivating to help contribute to the growth and development of associates
• Strategic, ambitious, passionate and autonomous
• Ability to ready and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Exhibit a high level of integrity and business…