Retail Associate

Senior Retail Associate

Ross Stores, Inc. invites energetic individuals to join our leading off‑price retail team.

Ross is a Fortune 500 retailer with 2,200+ stores, $20.4 B in 2023 revenue, 3 buying offices in New York, Los Angeles, Boston, and 8 distribution centers nationwide. We provide inclusive work environments, continuous learning and development, and a culture focused on people, teamwork, career growth and high‑quality customer service.

The Retail Associate engages customers, maintains a clean and organized store, processes transactions, and follows best‑practice merchandising and safety standards. Associates may be asked to perform additional tasks that support customer service and operational goals.

• Practice safe behaviors and maintain a clutter‑free environment.
• Treat customers and colleagues with respect, courtesy and professionalism.
• Assist customers with merchandise, answer questions and process transactions at all registers.
• Provide prompt and courteous responses to customer service calls.
• Represent Ross brand and adhere to company dress code.
• Perform cleaning tasks (sweep, mop, dust, wipe counters and mirrors, restock restroom supplies).
• Maintain a professional appearance at all times.
• Expedite new merchandise receipts and merchandise items per guidelines.
• Understand loss prevention programs and merchandise protection standards.
• Safeguard confidential information, cash, credit card information and merchandise.
• Follow all procedures for cash, check, charge card, refunds, voids and offline transactions.
• Execute store best practices and minimize steps and touches to maximize productivity.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Excellent verbal communication with customers, associates and store leadership.
• Basic mathematical calculations used in retail.

• Use all store equipment (registers, touch‑screen devices, PCs).
• Stand, walk and move around store for 100 % of the time.
• Bend at the waist, squat, kneel, climb, reach and stoop regularly.
• Push, pull and lift more than 25 lb occasionally.
• Use janitorial equipment, rolling racks, ladders and assigned supplies.
• Stockroom shifts: push, pull and lift more than 20 lb regularly.

None.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion based on compatible skills, abilities and experience. We comply with all applicable discrimination laws.

• Base pay range: $15.00 – $15.50 per hour.
• Benefits:
  Accident, Critical Illness, Vision, Auto, Home, and Pet insurance;
  Associate Discount, Identity Protection, Associate Purchase Program, Benefit Hub Discount Mall, Employee Assistance Program, Commuter Benefits, 401(k) (service requirements), Employee Stock Purchase Program, Ross Cares Fund, College Discounts, Sick Pay (where legally required), Referral Bonuses.
• Full‑time associates eligible for extended benefits including Medical/Dental/Vision, Legal Insurance, Vacation Buy, Flexible Spending Account, Health Savings Account, Life/ADD Insurance, Long‑Term Disability, Enhanced Maternity and Parental Leave, Vacation Pay accrual, 9 Personal and Company Holidays.
• Potential bonus based on individual and business performance.

• Seniority level:
  Mid‑Senior
• Employment type:
  
  Full‑time
• Job function:
  Sales and Business Development
• Industries:
  Retail