Seasonal Customer Service Representative - Senior Services

Description

The Special Programs Division is seeking Customer Service Representatives in their Senior Activity Centers! Customer Service Representatives play a vital role in creating a welcoming and efficient environment for facility guests. Whether stationed at the front desk or supporting special events, staff must consistently demonstrate a positive attitude, exceptional communication skills, and a thorough understanding of facility programs and procedures.

• Laurel-Beltsville Senior Activity Center
• Camp Springs Senior Activity Center
• Gwendolyn Britt Senior Activity Center
• Langley Park Senior Activity Senior

• Provide excellent customer service
• Answer and direct phone calls promptly and accurately
• Register customers for classes, memberships, and events using Parks Direct registration system
• Monitor on-site activities, ensuring safety and adherence to facility rules
• Set up and break down equipment for events, including tables, chairs, and materials
• Maintain cleanliness and functionality of event spaces/center
• Respond appropriately to emergency situations
• Perform other duties as assigned to support team operations

• Must be 18 years of age or older
• Able to lift up to 25 pounds
• Physical capability to assist with event setup and teardown

• Thrive in a fast-paced, multi-tasking environment
• Strong communication and interpersonal skills.
• Enjoy going above and beyond to serve community members, especially seniors aged 60+
• Have previous experience in customer service
• Display reliability, professionalism, and work effectively as part of a tea

May be subject to medical, drug and alcohol testing.

• Hours vary depending on the center’s operations and needs.

• Position is indoors.

• Employment is contingent upon a favorable background check.
• Positions are part-time or seasonal depending on assignment
• Opportunities for training and career development

The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.

Applicants with Disabilities under the Americans with Disabilities Act.

If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or  (Maryland Relay 7-1-1)

M-NCPPC will make all efforts to reasonably accommodate you.

THE MARYLAND-NATIONAL CAPITAL PARK AND PLANNING COMMISSION

The following information is a summary of benefits extended to all Seasonal employees of the Maryland-National Capital Park and Planning Commission (M-NCPPC). This is for informational purposes only and is subject to change.

You are eligible for specific health insurance benefits if you worked, on average, 30 hours per week during your first 12 months of employment or from October 3rd to October 2nd each subsequent period following your first 12 months of employment. This equates to 1,560 hours over a 12-month period.

If and when you are eligible for benefits, you will receive notification directly from the Health & Benefits Office.

Eligible Employees Pay 35% of the health insurance plan premium and The Commission Pays 65%.

• Medical
  • Kaiser Permanente Health Maintenance Organization (HMO) with Prescription Plan
  • United Healthcare Select Plan (EPO)
• Prescription: CVS Caremark Prescription Plan

• Credit Union
• Sick Leave Benefits

This summary is intended to highlight some of the benefits offered by the M-NCPPC. It is not an all-inclusive agreement and is subject to change. For a more detailed description of benefits, please see the appropriate benefits brochure, service agreement or manual. For more information, contact The Health and Benefits Office at benefits or .