Virtual Desktop Systems Engineer

Virtual Desktop Systems Engineer Responsibilities

• Manage user accounts, permissions, licenses, and monitoring of system performance to proactively resolve technical issues.
• Analyze and interpret data to improve infrastructure performance, identify areas for improvement, and implement solutions—including monitoring system performance and troubleshooting issues—to ensure compliance with performance standards.
• Ensure data security and compliance with industry standards and regulations.
• Maintain smooth operation of multi‑user computer systems, coordinating with network engineers.
• Monitor and manage enterprise system resources, including CPU usage, disk usage, and response times, to maintain operating efficiency.
• Assess and remediate enterprise design and implementation to mitigate performance and cybersecurity risks.
• Perform systems security administration functions, including creating user profiles and accounts.
• Provide Tier 1 and Tier 2 problem identification, diagnosis, and resolution of problems.
• Configure operating systems and support enterprise servers.
• Install and configure database and application software.
• Perform database backups and system restoration, monitor database performance, and perform troubleshooting.
• Interact with users and interfacing applications.
• Provide hardware and software backup recovery.
• Set up administrator accounts, maintain system documentation, tune system performance, install system‑wide software, and allocate mass storage space.
• Develop, implement, and maintain processes, procedures, test cases, test results, issue resolutions, performance analysis, and user guidelines/instructions documentation.
• Travel may be required within the National Capital Region (NCR) on an as‑needed basis for customer or corporate requirements.

Position is Contingent on Contract Award

• Active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance with ability to obtain a Poly clearance.
• Minimum of 8 years relevant experience with a bachelor’s degree; 6 years with a master’s degree; or 3 years with a PhD or 12+ years of relevant work experience in lieu of a degree.
• Current CISSP or Security+ Certification.
• Proven experience as a Systems Engineer, Systems Administrator, or similar role in a large distributed computing environment.
• Experience with data‑analysis tools, knowledge of system performance metrics, and familiarity with infrastructure‑management systems.
• Excellent communication, teamwork, and problem‑solving skills.
• Strong understanding of User Profile administration.

• Active TS/SCI with Poly clearance.
• Current VMware, Nutanix, or similar certification (e.g., VCP, NCP).
• Experience with Docker and Kubernetes.
• Experience with Terraform or Ansible.
• Experience with Dell Power Flex.
• Experience in a large enterprise environment.
• Knowledge of storage area networks, network operating systems, SAN protocols, SAN management, and SAN physical configuration.
• Minimum of 8–12 years of experience, with a preference for supporting virtualization technologies.
• Strong understanding of data center networking—including TCP/IP, switching/routing, ports, protocols, firewall concepts, and load‑balancing.
• Strong scripting experience (e.g., Power Shell, Ansible, Puppet, Chef, VBScript, C++, Unix Shell, Python, Perl, Ruby, JavaScript).
• Strong understanding of storage protocols (e.g., NFS, SMB, S3, FC, iSCSI, NVMe).
• Good knowledge of Active Directory, DHCP, DNS, Group Policy.
• Knowledge of MS Windows Server (2016, 2019, 2022) and RHEL, SLES operating systems.
• Knowledge of MS SQL Server 2008 R2 and later.
• Knowledge of container technologies (Docker, Kubernetes, Rancher).
• Knowledge of IaaS in cloud platforms (MS Azure, AWS, or GCP).

This position requires an Active TS/SCI clearance with the ability to obtain a Poly clearance. US citizenship is required to hold this clearance.

$112,000 – $179,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to: scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, geographic location, and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Equal Opportunity Employer, including disability and protected veterans, and other characteristics protected by law.