Intermediate ServiceNow Developer

Brief Description

Remote

Grant Leading Technology is seeking a candidate for Intermediate Service Now / Nuvolo Developer to join our dynamic team. The candidate will support the development, configuration, integration, testing, maintenance, and enhancement of Service Now and Nuvolo solutions in a federal environment. This role independently develops and supports solutions for the FAA FRAMES platform, including workflows, forms, reports, dashboards, data, integrations, and technical documentation, while collaborating with senior developers, administrators, and functional stakeholders.

The position will also support knowledge transfer, platform stabilization, and continuity activities as GLT assumes increased responsibility for the FRAMES environment.

This position will be remote, and the hours are 8 am to 5 pm EST.

• Develop, configure, test, deploy, and maintain Service Now and Nuvolo solutions supporting FAA FRAMES business requirements
• Configure and enhance forms, fields, tables, views, notifications, reports, dashboards, application settings, and related platform components
• Develop and maintain Service Now Flow Designer flows, workflows, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, upstream – downstream system integrations and other platform configurations
• Configure and enhance Nuvolo applications and workflows supporting FAA FRAMES business processes
• Translate approved business and functional requirements into maintainable Service Now/Nuvolo technical solutions
• Independently troubleshoot application defects, workflow issues, data problems, and configuration issues and implement appropriate remediation
• Develop minor and moderate application enhancements and support resolution of production incidents and service requests
• Support and troubleshoot Service Now integrations, REST APIs, import sets, transform maps, scheduled processes, and related interfaces
• Perform data imports, validation, cleanup, reconciliation, and quality assurance activities
• Participate in requirements analysis, estimation, unit testing, user acceptance testing, regression testing, deployment, and post-deployment validation
• Use Service Now SDLC capabilities to support user-story management, backlog refinement, sprint planning, Scrum activities, task tracking, testing, and delivery traceability
• Participate in Agile/Scrum ceremonies and work with functional team members to refine user stories, acceptance criteria, technical tasks, and estimates
• Support Service Now and Nuvolo platform upgrades, patches, releases, regression testing, and remediation activities
• Review and validate configurations and development work to ensure compliance with established Service Now/Nuvolo/FAA development standards and best practices
• Prepare and maintain technical designs, configuration documentation, user guides, standard operating procedures, deployment documentation, test evidence, and knowledge articles
• Participate in knowledge-transfer activities and document existing FRAMES configurations, integrations, processes, system dependencies, and known issues
• Provide technical guidance and assistance to junior development resources as appropriat
• Follow GLT and client standards for security, accessibility, governance, configuration management, change control, and release management

• Bachelor degree in Information Technology, Computer Science, Business, Engineering, Math, Science, or a related field; equivalent experience may be considered
• Minimum of three to seven (3-7) years of Service Now, enterprise application development, web development, application support, or business process automation experience
• Minimum of three (3) years of hands-on Service Now development and configuration experience
• Working knowledge of Service Now platform concepts including tables, forms, users, groups, roles, workflows, notifications, reports, dashboards, and application configuration
• Experience with JavaScript, Service Now Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, REST APIs, import sets, or transform maps
• Experience…