Senior ServiceNow Technical Lead

Remote

Grant Leading Technology is seeking a Senior Service Now Technical Lead to provide technical leadership, architecture, system administration, development, integration, and sustainment support for Service Now and Nuvolo solutions in a federal environment. This role serves as a senior technical resource for the FAA FRAMES platform and is responsible for maintaining platform stability while designing and implementing enhancements, integrations, and technical solutions that support evolving business requirements.

The position provides hands‑on Service Now/Nuvolo administration while establishing technical standards, providing architectural guidance, mentoring development resources, and supporting knowledge transfer and continuity of the FRAMES environment.

This position is remote, and the standard hours are 8:00 a.m. to 5:00 p.m. EST.

• Lead the design, configuration, development, testing, deployment, administration, maintenance, and enhancement of Service Now and Nuvolo solutions supporting FAA FRAMES
• Serve as a senior technical resource for Service Now/Nuvolo architecture, application development, system administration, configuration, troubleshooting, and platform sustainment
• Design, develop, maintain, and troubleshoot integrations between Service Now/Nuvolo and upstream and downstream systems using approved integration technologies and interfaces
• Provide technical leadership to developers, administrators, analysts, and support personnel
• Review and approve technical designs, code, configurations, and deployment packages
• Establish development standards and enforce platform governance practices
• Lead technical estimation, architecture reviews, and solution planning activities
• Develop and review complex Service Now Flow Designer flows, workflows, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, APIs, scheduled processes, and other platform components
• Configure, administer, and enhance Nuvolo applications and workflows supporting FAA FRAMES business processes
• Translate complex business, functional, and technical requirements into scalable, secure, maintainable, and supportable Service Now/Nuvolo solutions
• Provide solution architecture and technical design guidance and evaluate proposed solutions for alignment with Service Now/Nuvolo capabilities, platform standards, security requirements, and long-term maintainability
• Administer Service Now platform components including users, groups, roles, access controls, system properties, scheduled jobs, notifications, application configurations, certificates, integrations, and related system settings
• Monitor platform health and troubleshoot complex application, configuration, workflow, integration, data, security, and performance issues
• Lead root‑cause analysis and remediation of significant production incidents, recurring defects, technical problems, and platform issues
• Design, develop, support, and troubleshoot integrations using REST APIs, Integration Hub, MID Server, import sets, transform maps, scheduled interfaces, and other approved integration mechanisms
• Provide technical oversight for data imports, transformations, validation, reconciliation, cleanup, and data‑quality activities
• Lead or support Service Now and Nuvolo platform upgrades, patches, releases, instance activities, regression testing, remediation, and post‑deployment validation
• Establish and enforce Service Now/Nuvolo development, configuration, coding, security, testing, documentation, and deployment standards
• Review development and configuration work completed by other team members for quality, maintainability, security, performance, and compliance with platform best practices
• Provide technical leadership and mentoring to junior and intermediate developers and support consistent development practices across the team
• Use Service Now SDLC capabilities to support user‑story management, backlog refinement, sprint planning, Scrum activities, technical tasks, testing, release traceability, and application delivery
• Participate in Agile/Scrum ceremonies and provide technical input into user stories, acceptance criteria, estimates, dependencies, solution…