IT and Digital Media Technician

Salary Range: $27.37 - $44.15 per hour
Starting Salary: Generally begins at the lower end of the salary range, depending on qualifications (DOQ)

Opening Date: September 1, 2026
Closing Date: Open Until Filled

Riverdale City is seeking a skilled, innovative, and service-oriented IT amp;
Digital Media Technician to support both the City#39;s technology infrastructure and public communications efforts. This unique position combines hands-on technical support, systems administration assistance, digital engagement, website management, and public information dissemination.

The ideal candidate will possess strong technical troubleshooting abilities, excellent communication skills, and a passion for helping both internal users and the community stay informed and connected.

Under the general supervision of the Business Administrator , the IT amp;
Digital Media Technician performs a variety of technical, administrative, and creative duties related to information technology, digital communications, website management, and public outreach.

This position serves as a key resource for maintaining the City#39;s digital presence while providing frontline technical support to City employees and assisting with daily IT operations.

• Develop, maintain, and update the City#39;s website and social media platforms.
• Create and publish engaging digital content and community communications.
• Gather, write, edit, and prepare content for the City newsletter and other special publications.
• Coordinate public information efforts regarding city projects and services.
• Serve as the City#39;s liaison for communicating construction projects, road closures, utility interruptions, and other public-impact projects.
• Assist in maintaining a consistent and professional City brand across print and digital media platforms.

• Provide first-level technical support to City staff by identifying, prioritizing, troubleshooting, and resolving hardware, software, and system issues.
• Assist with installation, configuration, and deployment of new hardware and software.
• Maintain, troubleshoot, and resolve issues within designated software programs and systems.
• Support daily IT operations and help ensure reliable system performance.
• Provide technology and software training to end users.
• Assist with implementing cybersecurity best practices to protect City systems and data.
• Document support activities and maintain accurate technology inventory and records.

• Maintain regular and reliable attendance.
• Perform other related duties as assigned.

Applicants must possess:

• An Associate Degree in Computer Science, Information Technology, Information Systems, or a closely related field; and
• Two (2) to three (3) years of experience performing duties related to information technology, technical support, digital communications, or related functions;

• An equivalent combination of education and relevant experience.

• CompTIA A+ Certification

• Certified Network Engineer (CNE)
• Microsoft Certified Systems Engineer (MCSE), or equivalent Microsoft certification

Successful candidates will demonstrate:

• Strong knowledge of computer hardware and software systems.
• Understanding of networking concepts, operating systems, and internet-based applications.
• Knowledge of cybersecurity principles and best practices.
• Experience troubleshooting and resolving technical issues efficiently and effectively.

• Strong analytical and problem-solving abilities.
• Excellent organizational and time-management skills.
• Ability to manage multiple priorities and competing deadlines.
• Strong attention to detail.
• Effective written communication skills for creating informative and engaging digital content.
• Ability to provide professional customer service and technical assistance to users of varying technical skill levels.

• Communicate clearly and professionally with employees, elected officials, vendors, and the public.
• Learn and adapt to changing…