Member Specialist

Position Summary

Provides member service by maintaining the checkout area, resolving member issues, promoting Sam's Club products, guiding members on self‑service technology, processing purchases, handling payments, returns, refunds, and exchanges, and ensuring safety and security procedures are followed.

• Assist members with purchasing decisions, locating merchandise, arranging store layout, and transporting items ensuring a safe shopping environment.
• Maintain entrance, checkout, and exit areas, verify membership cards, and acknowledge member needs.
• Process purchases, payments, returns, refunds, and exchanges following company policies.
• Conduct safety sweeps, report unsafe situations, and observe for potential criminal activity.
• Handle merchandise properly, identify shrink and damages, and maintain paperwork and logs.
• Execute emergency response procedures and maintain compliance with security and safety standards.
• Assist in training new associates on processes, technology, and program roll‑outs.
• Apply company ethics and integrity policies, use the Open Door Policy, and implement related action plans.
• Complete work assignments using data, resources, and collaboration with managers, coworkers, and partners.
• Model Walmart values, foster a culture of belonging, and mentor others.
• Deliver results with a customer‑first mindset, balance short and long‑term priorities, and use reliable information to decide.
• Show curiosity, take calculated risks, and drive continuous improvements with new technologies.

• Retail experience including operating front‑end equipment such as a cash register.
• Experience working with mobile retail applications.

• Experience in a membership‑based retail environment (not explicitly listed, but relevant). (If no preferred, none.)

The hourly wage range is $18.00 to $26.00. The actual hourly rate will equal or exceed the minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.

• Health benefits:
  
  medical, vision, and dental coverage.
• Financial benefits:
  
  401(k), stock purchase, company‑paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO/PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Other benefits: short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement.
• Live Better U education benefit program for full‑time and part‑time associates.

4949 S 900 W, RIVERDALE, UT 84405‑3777, United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.