General Manager

Overview

General Manager. Contributes to profitable sales growth by executing the overall store strategy; including leading and engaging the team, managing company merchandise and operational excellence, training and developing associates, and executing sales-building programs.

• Models, coaches, and holds team accountable for outstanding customer service.
• Engage with both associates and customers to enhance interactions.
• Conduct store walkthroughs for pricing/signing accuracy.

• Analyze sales and expense data to identify opportunities.
• Communicate business objectives and performance to the team.
• Strategically drive sales through store walkthroughs and leadership interactions.
• Improve store consistency around key performance metrics.
• Participate in peer group discussions to address business trends.

• Provide in-the-moment coaching for associates.
• Maintain performance notes and take action on performance gaps.
• Enhance each leader's execution abilities and team development.
• Utilize recognition and rewards to reinforce positive behaviors.
• Motivate associates/teams to align with the company's strategy.

• Lead Salon Manager/Beauty Manager/Supervisors and engage related teams.
• Analyze sales and expenses to drive performance and improvements.

• Support shrink and safety initiatives.
• Consistently meet established performance standards, including sales, service, profit, productivity, and attendance.

• Prioritizes Customer – Focuses team efforts on meeting the needs of the external and internal (associate) customers, including the need for work‑life balance and well‑being.
• Takes Accountability – Holds team accountable for performance, celebrates wins and empowers individuals to take responsibility for their work and pride in their accomplishments.
• Produces Results – Motivates and challenges associates to work hard, smart, and outside of traditional hierarchies to attain a shared purpose.
• Works Collaboratively – Creates a culture of inclusion and collaboration, actively supporting teamwork and team spirit.
• Work experience – Minimum of 5 years retail leadership experience.
• Education – bachelor’s degree or equivalent work experience.

• Eligible for bonus under the Management Incentive Plan.
• Competitive benefits package, including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with company match.
• All associates are eligible for an associate discount on JCPenney merchandise.
• For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year.
• For paid vacation days, as well as eligibility requirements for other benefits, please visit www,

USD $63,700.00 - USD $91,000.00 /Yr.