Credit Representative

Job Summary

The Credit Representative role is responsible for overseeing accounts receivable and mitigating financial losses. This position requires a thorough grasp of accounting principles, billing processes, credit policies, and collection regulations. Essential qualifications include strong customer service, analytical, and organizational abilities, along with keen attention to detail and Microsoft Office proficiency. Key duties involve making decisions on new accounts, maintaining precise account information, resolving billing issues, addressing customer questions, and managing collections.

• Applies/declines new accounts up to $25,000 credit requests.
• Updates sales dept with account data.
• Provides invoice/payment details to sales and customers.
• Resolves payment and billing errors, informs sales.
• Handles daily customer inquiries (active/purged accounts, pricing, billing, invoices, COD status).
• Reviews COD reports to adjust account status.
• Notifies plant/dispatch of account status changes.
• Monitors COD, Permanent COD, and Legal sales; seeks explanations from plants and sales.
• Distributes overdue customer contact sheets to sales.
• Reviews collection reports, adjusts accounts.
• Distributes COD list to plant.
• Mails past due letters to customers.
• Lists customers for demand letters for Credit Assistant.
• Monitors demand letter payments; escalates unpaid accounts

• Accountability
  - Takes responsibility for individual and team actions, decisions, and results; ensures timely, high-quality task completion; is dependable and transparent.
• Personal Accountability
  - Honoring your commitments to yourself and others. Acknowledging and correcting your own mistakes. Taking full ownership to address and fix problems vs. deflecting blame to others.
• Initiative and Self-Motivation
  - Ability to take proactive steps, anticipate needs, and act without needing constant direction or supervision; drives to pursue goals, generates ideas, and seeks opportunities for improvement or innovation without waiting for external prompts..
• Work Ethic
  - Committed to high-quality work, demonstrating professionalism, integrity, and personal responsibility in fulfilling job duties.
• Attention to Detail
  - Ability to thoroughly and accurately complete tasks; meticulous and precise when handling information, and is critical in ensuring the quality, accuracy, and integrity of the results.