Theater Box Office Coordinator; Performing Arts

Position: Theater Box Office Coordinator (Performing Arts)
Theater Box Office Coordinator (Performing Arts)

Riverside Community College District

Final date to receive applications. Interested candidates must apply by the deadline listed below by 8:00 p.m., Pacific Standard Time:

Department:
Performing Arts (R)
Position Type:
Support Staff (Classified / Confidential)
College/Campus:
Riverside
Physical location of the position:
Riverside

Employment Type:

Full-Time
Position Length: 12-month
Salary Range:
Grade J
Salary Amount: $5,843 - $7,117
Salary Type:
Monthly
Is this position categorically (grant) funded?

No

Job Description

BASIC FUNCTION:
Coordinates the staff, operations, and activities of the Performing Arts Box Offices to ensure quality customer service and appropriate management of ticketing income, procedures, and documentation; provides feedback on cash-handling procedures; and directs and oversees the internal control of daily box office operations.

SUPERVISION RECEIVED AND EXERCISED:
Receives general supervision from assigned area supervisor. May provide lead direction to temporary staff and/or student workers.

CLASS CHARACTERISTICS:
This classification is responsible for independently performing duties in support of the Performing Arts Box Offices. Incumbents regularly work on tasks which are varied and complex, requiring considerable discretion and independent judgment. Employees in the classification rely on experience and judgment to evaluate and make determinations on operations and activities. Assignments are given with general guidelines to perform the work. Work is typically reviewed upon completion for soundness, appropriateness, and conformity to policy and requirements.

Education and Experience:

An associate's degree and three (3) years of electronic ticketing experience in a performing arts environment; or an equivalent combination of education, training, and/or experience.

Experience:

Knowledge of:
1. Box office operations and services for a performing arts center.
2. Cash handling principles and practices including those for internal controls.
3. Box office ticketing and invoicing methods.
4. Methods and techniques of developing, communicating, and implementing operational policies and procedures.
5. Basic principles of budget monitoring and tracking.
6. General marketing and customer outreach principles.
7. Operational characteristics of systems and software used in box office ticketing and sales.
8. Principles and practices of data collection and report preparation.
9. Basic principles and practices of providing technical and functional direction and training to assigned staff.
10. Principles and practices of report generation.
11. Principles and practices of marketing information development and business correspondence.
12. Principles and procedures of financial record keeping and reporting.
13. Business arithmetic and mathematical principles.

Ability to:

1. Coordinate box office staffing, services, and daily operations for performing arts centers.
2. Assist in the development of goals, objectives, policies, procedures, and work standards for Box Office operations and activities.
3. Coordinate and oversee sales and donations payments.
4. Maintain accurate records for box office operations and donor financial transactions.
5. Collaborate in marketing efforts by preparing materials and generating sales and marketing reports.
6. Troubleshoot and resolve ticketing, sales software, and systems issues.
7. Perform customer outreach and marketing support activities.
8. Maintain accurate databases, records, and files.
9. Prepare clear, accurate, and concise records and reports.
10. Independently organize work, set priorities, meet critical deadlines, and follow up on assignments.
11. Exercise independent judgment within general policy and procedural guidelines.
12. Effectively use computer systems, software applications relevant to work performed, and business equipment to perform a variety of work tasks.
13. Communicate effectively in the course of performing work tasks.
14. Establish, maintain, and foster effective working relationships with those contacted in the course of work.
15. Demonstrate clear evidence of sensitivity and understanding of the diverse academic,…