Occupancy Clerk, Westside

Overview

THE AGENCY

Stanislaus Regional Housing Authority, a nonprofit, public corporation, is committed to addressing the unmet housing needs of residents and communities in our county. The Housing Authority manages approximately 1700 units throughout the County under a variety of affordable housing programs including Public Housing, year around farm labor housing and migrant housing. The Authority also administers the Housing Choice Voucher program in the following counties:
Alpine, Amador, Calaveras, Inyo, Mariposa, Mono, Tuolumne and Stanislaus. The Authority is governed by a citizen's commission appointed by the County Board of Supervisors.

MISSION

The Housing Authority is committed to providing a high quality of service in carrying out its mission by:

• Being sensitive to our client's needs and treating them with dignity and respect.
• Utilizing the talents and skills of our staff.
• Fostering partnerships.
• Utilizing resources in the most efficient and effective manner.

OUR COMMITMENT

HOUSING:
Provide decent, safe and affordable rental housing and home ownership opportunities.

ECONOMIC DEVELOPMENT:
Provide and promote service opportunities that encourage and support individuals and families toward achieving greater independence and self-sufficiency.

COMMUNITY DEVELOPMENT:
Provide opportunities for conserving and upgrading affordable housing stock, improving infrastructure, and stabilizing and creating desirable neighborhoods.

The Occupancy Clerk performs a variety of responsible and complex clerical duties in support of Authority programs and services and provides information to tenants regarding Authority policies and regulations. This position is assigned to the Westley/Patterson site locations.

Receives direct supervision from the Asset Manager, and indirect supervision from the Property Management Division Manager.

• Answers questions and provides information to the public and program participants and refers complex complaints to Asset Manager.
• Resolves tenant complaints and problems when directed.
• Completes Work Order request forms with tenants and ensures completeness and proper documentation.
• Schedules and performs inspections, coordinates inspection activities with tenants and inspection staff, and writes tenant charges for work orders.
• Completes, reviews and logs inspections.
• Coordinates paperwork for inspections including computation sheets, leases, forms, and other pertinent records.
• Prepares relevant reports as requested.
• Determines applicant eligibility in the migrant housing program.
• Answers and screens phone calls, forwards calls to appropriate staff or takes messages as required.
• Performs a variety of clerical tasks including filing, photocopying, and typing.
• Sorts and files documents and records, maintains alphabetical, index and cross-reference files.
• Maintains resident complaint log documenting the resolution of complaints or on-going status.
• Walks the project, issues tenant violation tickets, distributes fliers, conducts public relations, and inspects common areas.
• Computes tenant rent amounts, serves 3-day and 30-day notices. Counsels residents with rent paying problems as directed.
• Maintains waiting lists and files.
• Prepares a variety of documents including forms, contracts, questionnaires, and department correspondence.
• Other duties as assigned.

• Performs routine maintenance on office equipment. Other duties as may be assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED) and one year of responsible clerical experience involving the maintenance of eligibility records and files.

Possession of a valid California Driver's License. USDA RD Occupancy Certification obtained within 12 months of employment.

Modern office procedures, methods, computer equipment, and appropriate software programs. Principles and procedures of bookkeeping and record keeping. English usage, spelling, grammar and punctuation.

• Speak, read and write in Spanish. Use Excel PC software.
• Follow the policies, procedures and services of the Housing Authority.
• Operate standard office equipment including a computer, 10 key calculator, fax, and a photocopier.
• Type 35 wpm.
• Perform routine clerical work with speed and accuracy. Understand and follow oral and written instructions.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain cooperative working relationships with those contacted in the course of work.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure…