Parking Attendant II

Position Summary

The County of Riverside's Facilities Management Department is seeking to fill one Parking Attendant II vacancy that will be assigned to the Facilities Management Department in Riverside.

The Parking Attendant II will perform a variety of customer service duties related to the control of County parking structure facilities; and to do other work as required.

Competitive candidate will possess experience with debit and credit transactions, recordkeeping skills, knowledge of Microsoft Access, and transaction reports. The position follows a 5/40 schedule Monday – Friday, 10 am to 7:30 pm.

• Receives and returns telephone calls pertaining to a variety of parking needs, concerns and questions in Parking Structure business office or attendant booth.
• Maintains formal Parking‑Card Issuance waiting list.
• Creates and maintains Excel spreadsheets reports with general parking information.
• Monitors and submits system activity access‑card validity and activity reports when requested.
• Maintains parking service file system; processes and files all service forms.
• Maintains and submits daily cashier, lane, and account reports to Facilities Management accounting staff.
• Receipts and logs monthly payments of cash or checks received.
• Directs traffic and monitors the use of parking spaces required for the County of Riverside and visiting agencies.
• Provides coverage in Parking Structure Booth as needed.
• Assists visitors by offering parking information; lot directions, space availability, location of designated exits to the parking structure, elevators, stairs, surrounding area map and directions to government buildings in the local area.
• Handles and deposits daily cash received to Facilities Management accounting staff as needed.
• Activates and deactivates monthly access cards as needed.
• Completes accident report, “First Contact Report”, for all accidents (vehicle/pedestrian) that occur in the Parking Structure and notifies supervisor after completion.
• Periodically monitors and stocks tickets, replaces ink ribbons, and adjusts date and time in the ticket‑spitter machines as needed.
• Replaces the cash machine printer receipt tape and ribbon as needed; troubleshoots and corrects ticket jams and minor problems.

One year as a Parking Attendant I with the County of Riverside; OR

One year of experience involving customer service, with six months that must have involved cash handling and processing; dispensing correct change; record keeping; and file maintenance.

Correct grammar, spelling and punctuation; office procedures, including preparing correspondence and reports; filing, indexing and cross‑referencing methods; principles, methods and equipment used in information processing; basic customer service concepts and procedures; and cash handling skills.

Understand and follow written and oral instructions; communicate clearly and concisely orally and in writing; learn, understand, interpret and apply County parking structure rules and regulations; quickly learn the specific operations of the office, make decisions in standard procedural matters without immediate supervision; perform routine clerical tasks; prepare and maintain accurate records and reports; make arithmetic calculations rapidly and accurately; dispense correct change;

courteously and tactfully explain rules, regulations and procedures to the public; think decisively and act tactfully in stressful situations; establish rapport and maintain cooperative working relationships with employees and the public; learn the physical location of various County departments and parking facilities; operate a variety of standard office equipment.

Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.

Possession of a valid Class C California Driver License at the time of application; the incumbent will be required to drive a County vehicle to and from different parking structures weekly.

All candidates will be required to take an online test as part of the application process for this position. The Human Resources Department may require you to verify your identity and confirm test scores by retesting in a proctored environment. The County does not provide test scores to applicants.