Temporary Customer Support Representative II

The County of Riverside's Human Resources Temporary Assignment Program (TAP) seeks to fill a Temporary Customer Support Representative II position to support the Department of Public Social Services.

The ideal candidate will have experience working in a warehouse and/or records management environment. They will demonstrate strong attention to detail, a commitment to workplace safety, and knowledge of proper lifting and material-handling techniques. The successful candidate will be comfortable performing physical tasks, including lifting up to 50 pounds, pulling, pushing, and moving banker boxes and case files, while supporting records retention, inventory control, data entry, and customer service functions.

Work schedule:

5/40 schedule, Monday-Friday 8:00 am - 4:30 pm (30 min Lunch)

The benefits include centralized mail support and additional services.

• Independently carry out the full range of mailroom functions and procedures: sort, weigh, presort, bundle, label, and tray mail by zip code in order to prepare mail for U.S. mail pick-up or drop-off; determine mail classes and types of mail; operate postage-metering machines in the metering of first class and third class U.S. mail.
• Determine production workflow in order to schedule equipment usage; complete postal forms for residual U.S. mail and deliver the forms with the residual and presorted mail; perform data entry; may be responsible for the pick-up and delivery of registered and certified mail for the County.
• Assign required charges for and meter U.S. mail; monitor the collection and delivery of packages by United Parcel Service and other private mail carriers; inform appropriate County departments of relevant deliveries; apply on a daily basis specific laws, rules, and policies related to the U.S. Postal Service and mailroom operations; monitor vendor documentation and purchase order activity.

• Load and unload supplies, materials and equipment from trucks; receive supplies, tools, and equipment; inspect for damage and quantity received against requisitions, invoice or freight bills.
• Store stock in accordance with storing and inventory system; keep storeroom orderly and clean; package items to be shipped; fill requisitions and assemble for delivery; maintain automated and manual filing systems and routine records of items received and issued; take periodic physical inventory.
• Duplicate forms and other printed material; maintain records, perform data entry, and manual inventory card posting; operate forklift to move pallets; note and report to supervisor items that are low in stock; prepare work orders of items to be sent for repairs; maintain records of petty cash funds.
• Research problems, adjust schedules to meet deadlines and time frames, and respond to customer concerns; plan and schedule ordering, receipt, and/or storing of goods; interpret complex reports and invoices to ensure goods received match requisition; review documents for conformance to requisition policies.

• Maintain, store, and process records; file and retrieve files, records, and other documents; input information into and maintain a computerized information retrieval system.
• Collect, sort, and box quantities of files, records, and/or documents; prepare documents for storage and maintain storage facilities; deliver and pick-up records and other material for the division assigned.

• Assist in performing a variety of minor facilities mechanical and maintenance work under the instruction of Support Services Technician staff; drive County vehicles to and from job/work sites; load and unload trucks and vans; move and secure furniture, boxes, supplies, stock, materials, and equipment.

• Using a County vehicle, deliver and pick-up documents, materials, records, and supplies in an assigned route for a group of customers.

• Compile, run, and edit statistical and narrative reports; verify and process facilities tab for employee information; support projects or moves by compiling information.
• Retrieve data or information from state, County, and DPSS systems; run database application process; complete work tickets related to maintenance issues and repairs; track request and provide updates.
• Assist customers by providing relevant information; update work logs; research various systems and troubleshoot problems; initiate routine correspondence.

• Verify and process incidents for equipment requests; responsible for shipping and receiving, barcoding, and safeguarding capital and non-capital assets for DPSS.
• Transfer custody of assets to RCIT User Support Technicians prior to installation; validate and prepare retired and/or impaired assets for final disposition.
• Custodian of equipment receipt and transfer documentation; deliver assets to multiple DPSS locations, conducting periodic inventory and assisting with the deployment of large quantities of…