Eligibility Services Clerk - MISP

Bilingual Requirement: English/Spanish speaking and reading required.

Schedule: Monday - Friday 8:00 AM - 4:30 PM (5/40 hours).

Work Location: RUHS Medical Center – 7898 Mission Grove Pkwy Ste 200 Riverside, CA 92551 OR 26520 Cactus Ave Moreno Valley, CA 92555

• Conduct pre-screening and other interviews with applicants and clients using standardized forms to obtain personal, family, and financial data required to determine eligibility for one or more public social service aids.
• Give applicants standard forms and request routine verifications to be returned; review returned forms for completeness; assist clients with completing application forms for financial assistance.
• Record verifications of birth, income, property, and other required information according to standard procedures.
• Bring discrepancies to the attention of the Eligibility Technician or Social Service Practitioner; file required forms and verifications in an established filing order.
• Complete notices of action and other required forms following eligibility determination; accept late income reports from clients and review them for completion and accuracy.
• Prepare and verify IHSS payroll time sheets.
• Receive mail-out questionnaires on IHSS remedy reassessments; verify and adjust authorization of IHSS, referring special cases to the Social Service Practitioner.
• Determine when to issue notice of intended action or right-to-fair-hearing forms to clients.
• Clear routine case controls using computer printouts; respond to routine telephone calls or lobby visits from applicants and clients reporting changes in circumstances or requesting information on the status of applications.
• Prepare and maintain documents associated with the eligibility/services process; maintain records for use in workload and productivity statistics.

• Option I: Six months of clerical experience in a public social services agency, preferably involving mathematical computations.
• Option II: One year of clerical experience involving substantial public contact, interviewing, math computations, or completing complex forms.
• All Options: Knowledge of modern office procedures including filing and operating standard office equipment.
• Ability to understand and follow written instructions and guidelines; perform basic arithmetic computations; perform general clerical work; quickly learn specific operations of the department; maintain records; effectively interview applicants and clients to obtain personal, family, and financial information and accurately record it; work cooperatively with the public and departmental staff.

• Possession of a valid California Driver’s License may be required.