Safety Services Dispatcher

Posting Details

Position Information

Safety Services Dispatcher

S1708P

Compensation for this position is expected to range between $24.76 and $25.50 per hour, in alignment with what California Baptist University ( CBU ) reasonably anticipates paying for thisrole. The final rate may vary depending on the candidate’squalifications, experience, and prevailing market conditions. In addition to competitive wages, CBU provides a comprehensive and generous benefits package to eligible employees.

Participates in maintaining a safe, secure campus through makingand receiving routine and emergency communications by telephone andtwo-way radio while keeping accurate records of activities using aComputer Aided Dispatch ( CAD ) system. Monitors all campussurveillance systems, as well as fire, intrusion, and panic alarm systems, and relays information from these systems to fieldpersonnel. Distributes information to campus community members and visitors upon request, and performs clerical tasks related to therunning of the Safety Services office.

May be assigned to anyshift, which could include working holidays and weekends.

include the following. Other duties may be assigned.

• Receive and make routine and emergency communications by telephone and two-way radio.
• Enter and retrieve information from a Computer Aided Dispatch (CAD ) software program.
• Prioritize incoming telephone, radio, and in-personcommunications to make an initial commitment to resources.
• Accurately relay information from telephone, radio, andin-person communications to accomplish tasks and employergoals.
• Perform clerical tasks related to the successful operation ofthe Safety Services dispatch position.
• Monitor all campus surveillance systems as well as fire,intrusion, and panic alarms, and relay relevant information tofield personnel.
• Ensure that telephone, radio, surveillance, and alarm systems are operating properly, and report malfunctions to the designated supervisor.
• Work cooperatively with other Safety Services employees, andother departments of the University in the area of emergencyoperations, crime prevention, service requests, and providing information to community members and visitors.
• Maintain a lifestyle consistent with sound Christian principles,and the most recent distribution of the Baptist Faith and Message Statement.

This position could be responsible for assigning work and/or givingdirection to part-time Student Workers, in order to complete work assignments.

• Demonstrated ability and willingness to live and uphold the University’s Christ-centered mission and values.
• Skill in the use of personal computers and related software applications.
• A thorough knowledge of Business English and arithmetic;general office methods, procedures, and practices.
• Skill to type a minimum of 40 words per minute on a standardpersonal computer keyboard.
• Ability to pass comprehensive background and psychologicalexamination.
• Ability to develop and implement problem-solving solutions tosimple and complex situations, using University and departmentguidelines.
• Ability to work any shift, including weekends and holidays.
• Ability to plan, develop, and coordinate multiple projects.
• Ability to read and write at a level appropriate to the dutiesof the position.
• Ability to use independent judgment, and to manage and impartconfidential information.
• Ability to gather data, compile information, and prepare reports.
• Strong interpersonal and communication skills, and the abilityto work effectively with a diverse faculty, staff, and studentbody.
• Ability to supervise and train staff, including organizing,prioritizing, and scheduling work assignments.
• Strong organizational skills and detail-oriented.
• Ability to maintain confidentiality.
• Excellent telephone courtesy, knowledge, and experience.
• Ability to interpret, adapt, and apply guidelines and procedures.
• Ability to make administrative/procedural decisions and judgments.
• Ability to create, compose, and edit written materials.
• Ability to develop and maintain recordkeeping systems and procedures.
• Ability to resolve customer complaints and concerns.
• Ability to investigate and analyze information, and to drawconclusions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, and sit; and requires sufficient hand,arm, and finger dexterity to operate a computer keyboard or other office equipment. Requires visual acuity to read words and number sand speaking and hearing ability sufficient to communicate inperson or over the phone.

The employee must occasionally liftand/or move up to 15 pounds. Reasonable accommodations may be madeto enable individuals with disabilities to perform essential functions.

The work environment…