Manager, Office Administration and Guest Relations

Job Title: Manager, Office Administration & Guest Relations
Location: Riverside, California (100 % On-Site)
Reports To: Executive Leadership
Direct Reports: Guest Relations/Office Coordinator
Classification: Exempt

Farmer Boys is seeking a highly organized, proactive, and service-oriented Manager, Office Administration & Guest Relations to oversee the day-to-day operation of the Restaurant Support Center and provide leadership across office administration, facilities, vendor coordination, front desk operations, guest relations, and guest complaint follow-up. This role serves as a central operational resource for executive leadership and cross-functional teams, helping ensure the corporate office is professional, responsive, well maintained, and consistently prepared to support team members, franchisees, vendors, and guests.

The ideal candidate is a highly dependable office leader who combines strong organization, sound judgment, attention to detail, and a service mindset. Leveraging a direct report, this position provides day-to-day oversight of corporate office operations, vendor relationships, facilities needs, front desk standards, guest care follow-up, administrative systems, and True Vault workflow administration.

• Corporate Office Oversight: Lead the day-to-day administrative operation of the Restaurant Support Center, ensuring the office is organized, professional, adequately supplied, and responsive to the needs of team members, visitors, franchisees, and executive leadership.
• Administrative Systems & Records: Maintain organized digital and physical administrative records, shared files, office procedures, contact lists, recurring schedules, and departmental reference materials with consistent version control and confidentiality.
• True Vault System Oversight: Serve as the internal administrator and workflow owner for the True Vault system, monitoring incoming requests, coordinating routing and follow-up with appropriate internal stakeholders, maintaining status visibility, and helping ensure requests are completed and documented within compliance timelines.
• Office Communication & Coordination: Coordinate administrative communications, office notices, recurring activities, meetings, deliveries, and other cross-functional office needs to support efficient daily operations.
• Budget & Expense Coordination: Track routine office and facility expenses, invoices, supplies, and vendor-related spending; coordinate approvals and documentation with the appropriate internal departments.

• Front Desk Leadership: Direct, mentor, and supervise the Guest Relations role, establishing clear expectations for reception coverage, telephone and visitor standards, mail and delivery handling, guest care support, and overall front desk presentation.
• Operational Continuity: Establish priorities, cross-training, coverage plans, and documented procedures to ensure reliable front desk and office support during vacations, absences, meetings, and peak activity periods.
• Culture of Professionalism: Cultivate a polished, collaborative, welcoming, and service-oriented office environment that reflects Farmer Boys’ values and provides a positive experience for team members, franchisees, vendors, and guests.

• Facilities Oversight: Oversee day-to-day corporate headquarters facility needs, including office access, parking coordination, key tracking, workspace readiness, repairs, preventative maintenance, cleanliness, safety concerns, and general facility appearance.
• Vendor Management: Manage day-to-day relationships and service…