Senior Continuous Improvement Analyst; BPA III

The County of Riverside’s Department of Public Social Services (DPSS) is seeking a highly qualified Senior Continuous Improvement Analyst (Business Process Analyst III) to join the Office of Strategy & Project Management (OSPM). OSPM leads enterprise-wide strategic initiatives and continuous improvement efforts that support the effective execution of departmental priorities. This Office promotes collaboration, best-practice sharing, Continuous Quality Improvement (CQI), and manages the department’s Lean Six Sigma training and improvement program.

This position serves as a senior-level continuous improvement practitioner and subject matter expert responsible for leading complex, cross-functional initiatives and advancing the department’s Lean Six Sigma and CQI systems. The incumbent will independently manage high-impact projects, coach leaders and teams, and design and facilitate internal Lean Six Sigma training programs to build sustainable internal capacity.

• Independently develop, lead, and manage multiple high-priority, complex projects using established project management and continuous improvement methodologies.
• Lead medium- to large-scale, cross-functional process improvement initiatives with measurable, data-driven, and sustainable outcomes.
• Apply Lean, Six Sigma, and Continuous Quality Improvement methodologies to analyze, redesign, and optimize business processes.
• Serve as one of the department’s subject matter experts in Lean Six Sigma and continuous improvement systems.
• Design, facilitate, and continuously improve internal Lean Six Sigma and CQI training programs, including curriculum development and instructional delivery.
• Coach, mentor, and guide staff and leadership at all organizational levels in continuous improvement competencies.
• Facilitate change management efforts and support leaders in driving organizational transformation aligned with strategic priorities.
• Support the development, implementation, and sustainment of the department’s Lean Six Sigma infrastructure, including governance reporting, performance metrics, and certification pathways.
• Align process improvement initiatives with departmental strategic objectives and measurable performance outcomes.
• Lead Lean initiatives including Value Stream Mapping, Rapid Improvement Events (RIEs), A3 problem-solving, and Managing for Daily Improvement (MDI) systems.
• Conduct advanced data analysis; translate findings into actionable insights; and present recommendations clearly and concisely to executive leadership and stakeholders.
• Develop and maintain dashboards, key performance indicators (KPIs), and performance measurement tools to monitor improvement outcomes.
• Promote a culture of accountability, ownership, and continuous improvement across divisions.

• Demonstrated ability to independently conduct complex analysis, interpret large operational datasets, and lead enterprise-level projects with minimal supervision.
• Proven experience managing multiple concurrent, high-priority initiatives with cross-functional stakeholders.
• Strong facilitation and stakeholder engagement skills across diverse organizational levels.
• Experience analyzing and interpreting data from enterprise systems (e.g., case management, financial, HRIS, or other large operational platforms).
• Experience developing performance dashboards and utilizing data visualization tools such as Power BI or comparable platforms.
• Proficiency in Microsoft Office applications, including advanced Excel, Word, and PowerPoint skills.
• Demonstrated ability to coach and mentor teams through process redesign and change implementation.
• Ability to communicate complex technical concepts to non-technical audiences in a clear and actionable manner.

• Dedicated Lean Facilitator or equivalent enterprise improvement experience.
• Lean Six Sigma certification (Green Belt or Black Belt preferred) with demonstrated applied experience.
• Experience leading Lean initiatives, including Value Stream Mapping, Rapid Improvement Events (RIEs), A3 problem-solving, and MDI systems.
• Experience designing and delivering internal training programs.
• Knowledge…