Sales Operations Process Specialist; Temporary

Join a manufacturing leader with over 50 years of excellence, where every role contributes to building reliable transportation solutions that people depend on everyday across the United States and Canada. At ENC, we prioritize safety, quality, innovation, collaboration, and continuous growth – creating vehicles our teams can take pride in.
Founded in 1975, ENC (ElDorado National – California) is a leading U.S. transportation manufacturer specializing in design, engineering, and end-to-end production of heavy-duty buses, shuttles, and cargo vehicles through a custom-build, mixed-model assembly process. Each vehicle is produced in our purpose-built facility in Riverside, California supporting public agencies and private transportation providers nationwide. We offer one of the industry’s widest portfolios of power options, including 100% battery-electric, diesel-electric hybrid, CNG, and clean diesel.
ENC is committed to revitalizing American manufacturing through innovation, customer focus, and the delivery of high-quality vehicles that keep communities connected, supported, and moving forward.

The Sales Operations Process Specialist is responsible for developing, documenting, and standardizing the processes, procedures, and operational documentation that support the Transit Sales department. This temporary role will create Standard Operating Procedures (SOPs), workflow diagrams, process maps, work instructions, templates, and training documentation that establish consistency, improve efficiency, and support the continued growth of the Sales organization.
Working under the direction of the Director of Sales Operations, this position will collaborate with cross-functional departments including Engineering, Finance, Purchasing, Production, Warranty, Marketing, and Legal as needed to accurately document handoffs, responsibilities, and workflows that directly support Sales Operations. The primary focus of this role is to build and maintain the operational framework that enables the Sales team to execute work efficiently, consistently, and at scale culminating in the development of a comprehensive Sales Operations Playbook that serves as the department's central operating guide.

• Develop, document, and maintain Standard Operating Procedures (SOPs) for Sales Operations processes.
• Create process maps, workflow diagrams, swim lane charts, and other visual documentation to illustrate departmental workflows.
• Analyze current Sales Operations processes and cross-functional workflows that support the Sales Operations function to identify opportunities for standardization and improved efficiency.
• Document current-state and future-state workflows for sales, quoting, bidding, contract administration, program management, document control, and related business functions.
• Collaborate with department leader to validate and implement standardized processes.
• Ensure all process documentation is organized, version controlled, and easily accessible.
• Develop work instructions, templates, checklists, and supporting documentation to improve consistency.
• Develop and maintain the Sales Operations Playbook, consolidating Standard Operating Procedures (SOPs), workflows, best practices, templates, work instructions, roles and responsibilities, process documentation, and training materials into a centralized resource for the department.
• Assist with change management initiatives related to new processes and organizational improvements.
• Support development of departmental training materials and onboarding documentation.
• Recommend process improvements that enhance the efficiency, effectiveness, and scalability of the Sales Operations department.
• Maintain confidentiality of proprietary company information and customer data.

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Supply Chain, or a related field preferred.
• Minimum of three (3) years of experience in business process improvement, operations, project coordination,…