Vice President, Service

Join a manufacturing leader with over 50 years of excellence, where every role contributes to building reliable transportation solutions that people depend on everyday across the United States and Canada. At ENC, we prioritize safety, quality, innovation, collaboration, and continuous growth – creating vehicles our teams can take pride in.

Founded in 1975, ENC (ElDorado National – California) is a leading U.S. transportation manufacturer specializing in design, engineering, and end-to-end production of heavy-duty buses, shuttles, and cargo vehicles through a custom-build, mixed-model assembly process. Each vehicle is produced in our purpose-built facility in Riverside, California supporting public agencies and private transportation providers nationwide. We offer one of the industry’s widest portfolios of power options, including 100% battery-electric, diesel-electric hybrid, CNG, and clean diesel.

ENC is committed to revitalizing American manufacturing through innovation, customer focus, and the delivery of high-quality vehicles that keep communities connected, supported, and moving forward.

 b  President, Service / b

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Riverside, CA (Travel Required)

 b ry Range: $,000 / b

The Vice President of Service is a founding-level leadership position responsible for building ENC's end-to-end service, warranty, charging, and customer support ecosystem from the ground up. This is a rare opportunity to define the post-sale strategy for a next-generation electric vehicle production deployment in the USA.

Reporting directly to executive leadership, you will design the infrastructure, processes, partner networks, and teams necessary to support a growing fleet of electric & hybrid vehicles across diverse customer segments - from transit agencies and municipalities to commercial fleets.

We're a collaborative team that wears multiple hats and is building something special and we're looking for a VP of Service who can architect the infrastructure that turns great vehicles into great customer experiences at scale.

• Design and build ENC's national service network, including authorized dealer service centers, mobile service capabilities, and regional service hubs.
• Establish service standards, technician certification programs, and tooling/equipment requirements for all service points.
• Develop service partner agreements, SLA frameworks, and performance metrics for dealer and independent service providers.
• Oversee parts distribution strategy, depot inventory positioning, and spare parts forecasting to support uptime commitments.
• Build remote diagnostics and telematics-driven predictive maintenance capabilities in partnership with engineering and software teams.

• Define ENC's warranty policy structure - coverage tiers, terms, exclusions, and claims adjudication processes - for both vehicle systems and high-voltage components.
• Build the warranty administration infrastructure, including claims processing systems, dealer reimbursement workflows, and fraud controls.
• Partner with engineering and supply chain to manage supplier warranty recovery programs and root cause analysis loops.
• Track warranty cost per unit, emerging failure trends, and field reliability data to inform product improvement and liability forecasting.
• Ensure warranty programs meet or exceed competitive benchmarks.

• Develop ENC's charging support strategy for customers, including depot charging design guidance, EVSE partner recommendations, and fleet charging management.
• Build relationships with charging hardware and software providers (EVSE OEMs, CPMS platforms, utility programs) to create customer-ready charging solutions.
• Support customers…