Sr. Manager, Service

Join a manufacturing leader with over 50 years of excellence, where every role contributes to building reliable transportation solutions that people depend on everyday across the United States and Canada. At ENC, we prioritize safety, quality, innovation, collaboration, and continuous growth – creating vehicles our teams can take pride in.

Founded in 1975, ENC (ElDorado National – California) is a leading U.S. transportation manufacturer specializing in design, engineering, and end-to-end production of heavy-duty buses, shuttles, and cargo vehicles through a custom-build, mixed-model assembly process. Each vehicle is produced in our purpose-built facility in Riverside, California supporting public agencies and private transportation providers nationwide. We offer one of the industry’s widest portfolios of power options, including 100% battery-electric, diesel-electric hybrid, CNG, and clean diesel.

ENC is committed to revitalizing American manufacturing through innovation, customer focus, and the delivery of high-quality vehicles that keep communities connected, supported, and moving forward.

Location:

Riverside, CA (Travel Required)
Salary Range: $163,000 - $182,000

We're a collaborative team that wears multiple hats and is building something special - and we're looking for a Senior Manager of Service who can contribute to creating the service system, documentation, and processes that turns great vehicles into great customer experiences in the West Coast region first, and future opportunities to grow the service network to the entire nation.

The Sr Manager of Service is an important player in establishing end-to-end service, warranty, charging, and customer support ecosystem from the ground up. This is a rare opportunity to define the post-sale strategy for next-generation electric vehicle production deployment in the USA.

Reporting directly to executive leadership, you will participate in creating the infrastructure, processes, partner networks, and teams necessary to support a growing fleet of electric & hybrid vehicles across diverse customer segments - from transit agencies and municipalities to commercial fleets.

The Sr Manager of Service owns four core strategic pillars in the West Coast region:

• West Coast Service Network Strategy
• Design and build ENC's west coast service network, including authorized dealer service centers, mobile service capabilities, and regional service hubs.
• Establish service standards, technician certification programs, and tooling/equipment requirements for all service points.
• Develop service partner agreements, SLA frameworks, and performance metrics for dealer and independent service providers.
• Oversee parts distribution strategy, depot inventory positioning, and spare parts forecasting to support uptime commitments.
• Build remote diagnostics and telematics-driven predictive maintenance capabilities in partnership with engineering and software teams.
• Warranty Strategy & Management
• Define ENC's warranty policy structure - coverage tiers, terms, exclusions, and claims adjudication processes - for both vehicle systems and high-voltage components.
• Build the warranty administration infrastructure, including claims processing systems, dealer reimbursement workflows, and fraud controls.
• Partner with engineering and supply chain to manage supplier warranty recovery programs and root cause analysis loops.
• Track warranty cost per unit, emerging failure trends, and field reliability data to inform product improvement and liability forecasting.
• Ensure warranty programs meet or exceed competitive benchmarks.
• Charging Infrastructure & Support
• Develop ENC's charging support strategy for customers, including depot charging design…