Sales Operations Process Specialist; Temporary

Join a manufacturing leader with over 50 years of excellence, where every role contributes to building reliable transportation solutions that people depend on everyday across the United States and Canada. At ENC, we prioritize safety, quality, innovation, collaboration, and continuous growth – creating vehicles our teams can take pride in.

Founded in 1975, ENC (ElDorado National – California) is a leading U.S. transportation manufacturer specializing in design, engineering, and end-to-end production of heavy-duty buses, shuttles, and cargo vehicles through a custom-build, mixed-model assembly process. Each vehicle is produced in our purpose-built facility in Riverside, California supporting public agencies and private transportation providers nationwide. We

offer one of the industry’s widest portfolios of power options, including 100% battery-electric, diesel-electric hybrid, CNG, and clean diesel.

ENC is committed to revitalizing American manufacturing through innovation, customer focus, and the delivery of high-quality vehicles that keep communities connected, supported, and moving forward.

Location:
Riverside, CA

Pay Range: $45.50 - $52.50/hr

Duration: 1-3 months

The Sales Operations Process Specialist is responsible for developing, documenting, and standardizing the processes, procedures, and operational documentation that support the Transit Sales department. This temporary role will create Standard Operating Procedures (SOPs), workflow diagrams, process maps, work instructions, templates, and training documentation that establish consistency, improve efficiency, and support the continued growth of the Sales organization. Working under the direction of the Director of Sales Operations, this position will collaborate with cross-functional departments including Engineering, Finance, Purchasing, Production, Warranty, Marketing, and Legal as needed to accurately document handoffs, responsibilities, and workflows that directly support Sales Operations.

The primary focus of this role is to build and maintain the operational framework that enables the Sales team to execute work efficiently, consistently, and at scale culminating in the development of a comprehensive Sales Operations Playbook that serves as the department's central operating guide.

This list of essential duties is not all-inclusive and may be expanded to include other duties, as management may deem necessary from time to time. The team member must be able to perform each essential job duty identified below satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of this position unless doing so would create an undue hardship.

• Develop, document, and maintain Standard Operating Procedures (SOPs) for Sales Operations processes.
• Create process maps, workflow diagrams, swim lane charts, and other visual documentation to illustrate departmental workflows.
• Analyze current Sales Operations processes and cross-functional workflows that support the Sales Operations function to identify opportunities for standardization and improved efficiency.
• Document current-state and future-state workflows for sales, quoting, bidding, contract administration, program management, document control, and related business functions.
• Collaborate with department leader to validate and implement standardized processes.
• Ensure all process documentation is organized, version controlled, and easily accessible.
• Develop work instructions, templates, checklists, and supporting documentation to improve consistency.
• Develop and maintain the Sales Operations Playbook, consolidating Standard Operating Procedures…