Customer Service Representative; Commercial Dept

Customer Service Representative (Commercial Dept.) (Administrative)

We Need Your Next‑Level Service Mindset at the Best in Pests.

As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top‑notch service from the industry leader with more than 120 years of protecting homes and businesses.

Your Customer Service Representative position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You will excel with strong organizational skills and a commitment to accuracy in a fast‑paced, dynamic environment.

You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the. This includes full medical, dental and vision coverage for you and your family, competitive pay, a 401(k) plan, and opportunities to volunteer and give back.

With Orkin’s award‑winning training program, you’ll receive all the tools you need to succeed. No industry experience required to start building your career.

As a Customer Service Representative, you will be a subject‑matter expert and play a pivotal role in ensuring every customer has an experience that is the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros.

• Answer incoming calls and make outbound calls to schedule, confirm, and follow up on service appointments.
• Navigate a Windows‑based & web‑based system to track routes and optimize current and future schedules.
• Schedule appointments for technicians to efficiently minimize drive time and recommend alternative routes when appropriate.
• Use sharp listening and probing questions to identify the customer’s concern and evaluate their needs.
• Update and maintain the customer database with accurate information and call details.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguard customer privacy and proprietary information.

• Competitive earnings starting at $17.77 to $26.08 per hour.
• Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match; employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts, tuition reimbursement, and dependent scholarship awards.
• Industry‑leading, quality, comprehensive training program.

• Founded in 1901, Orkin is a global residential and business service provider delivering accurate, comprehensive pest management services.
• The pest management industry is growing and recession resistant.
• You have a service‑oriented mindset that builds client loyalty.
• You are responsible and committed.
• You value collaboration and community support.
• Orkin is financially stable and grows as the largest subsidiary of Rollins (NYSE: ROL).

• Preferred:
  Previous experience in customer service or sales.
• High school diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills and web‑based application proficiency.
• Proficient in Microsoft Office.
• Strong attention to detail and follow‑through.
• Ability to prioritize tasks and manage time efficiently.

• Must be comfortable sitting at a desk, working with a computer, keyboard, telephone, and other office equipment for extended periods.
• Must be able to lift or move up to 25 pounds regularly.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.

Salary Minimum: $17.00
Salary Maximum: $26.00