Customer Information Clerk Bilingual Spanish , Hemet

Job Summary

The Riverside Transit Agency has a vacancy in the Marketing Department Call Center for a Customer Information Clerk who is bilingual in Spanish and may work up to 19 hours per week. The position is located at the Hemet facility and requires a flexible schedule, including evenings, weekends, and holidays.

Bilingual: Spanish speaking is required. Reading and writing skills are preferred, but not required.

Applications will be reviewed in the order received and the posting may close at any time.

• Provide courteous, friendly, accurate service to customers at all times.
• Receive phone calls and provide routing information about bus stops, routes, fares, schedules, transfers, and agency rules.
• Assist callers in planning routes, considering desired arrival/departure times, using paper or software schedules.
• Create trip itineraries manually when trip‑planning software is unavailable.
• Review and stay familiar with special routes, policy changes, special service changes, and event shuttles.
• Resolve unusual or difficult requests for route and fare information.
• Check bus status via RTA and contractor dispatch through phone or radio.
• Transfer misdirected calls to appropriate sources.
• Speak, read, and write in English and Spanish clearly and proficiently.
• Pronounce Riverside County street names correctly and possess detailed knowledge of local geography, landmarks and key transfer points.
• Ride agency buses on supervisor’s direction to become familiar with services, conduct passenger surveys, and provide community outreach.
• Document calls relating to customer complaints, comments, and commendations.
• Work nights and weekends as needed to provide coverage in the call center.
• Assist marketing in representing RTA at community events as schedule allows.

• Education/
  
  Experience:
  
  Communication skills and basic knowledge of Microsoft Word, Outlook, and Excel are required. Work permit required for applicants under 18.
• Language
  
  Skills:
  
  Ability to read and interpret safety rules, ride guides, and procedure manuals; write routine reports and correspondence; speak effectively to customers and employees. Bilingual Spanish speaking is required; reading and writing preferred.
• Mathematical
  
  Skills:
  
  Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, fractions, and decimals.
• Computer
  
  Skills:
  
  Knowledge of basic office equipment and personal computers; proficiency with Microsoft Office (Word, Excel, Access) and specialized transit software; typing speed ≥ 35 words per minute.
• Reasoning Ability: Apply common sense to carry out instructions in written, oral, or diagram form; solve problems involving multiple concrete variables.
• Other
  
  Skills and Abilities:
  
  Customer‑service knowledge, ability to organize and plan workload independently, establish effective relationships, read and interpret maps of Western Riverside County.
• Physical Demands: Regular sitting, talking, handling, occasional standing, walking, stooping, kneeling, and lifting up to 10 lb.
• Work Environment: Moderate noise level; typical call‑center environment.

* RTA IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER*