Claims Coordinator

Position Overview

As the hub of all claims, the coordinator is responsible for speaking with the customer, ongoing customer follow‑up, handling service complaints, and dispatching field personnel to jobs while ensuring that the required Cycle Time and insurance Service Level Agreement tasks deadlines are met. The Coordinator will follow up daily with the OPS team to ensure that all required documentation, estimates, and procedures are followed according to program guidelines.

A successful Coordinator is tenacious, detail‑oriented, and thrives in a fast‑paced environment, able to manage many projects at varying stages of completion.

Please call 951‑880‑4680 for quicker response.

• Understanding of the claims flow process – Water Mitigation, Reconstruction, Contents, and other Environmental work.
• Managing data entry for each claim from First Notice of Loss through to completion of the job in the CRM system.
• Daily review of compliance tasks and ensuring all job tasks are completed on time.
• Monitoring and updating jobs in the required operating system to keep the claims process flowing efficiently through the required cycle times.
• Uploading photos and documents appropriately titled and in real time, and following up to obtain missing data from the homeowner or insurance/mortgage information.
• Creating or assisting with job estimates and reviewing final estimates to ensure they meet company standards.
• Managing Customer Service issues and complaints, documenting actions and resolutions.
• Understanding all company cycle times and SLAs required for each job and phase.
• Conducting client care calls to maintain constant, often daily, communication with the customer and possibly the adjuster.
• Entering daily notes in all jobs, contacting relevant participants, and escalating to the department manager as required.
• Assisting the Estimator/Project Manager with final estimates.

• High school diploma/GED required.
• Bachelor’s Degree or applicable experience preferred; work experience will be considered.
• IICRC Certifications preferred but not required: WTR, ASD, OCT, STC.
• Exceptional Customer Service skills.
• 1‑3 years of Xactimate experience required – proficient use of Xactimate 28.
• Experience with Microsoft Office applications (Word, Outlook, PowerPoint, and Excel) required.
• Personal time‑management and organizational skills.
• Strong verbal and written communication skills.
• Dependable and adaptable to operate within a fast‑paced work environment.
• Ability to manage highly confidential information.
• Strong problem‑solving skills.
• Proficient with Microsoft Office, Outlook, and CRM software.
• Experience dealing with customer interaction and conflict resolution.

The physical demands are representative of those that must be met by an employee to perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Move up to 20 pounds occasionally by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sit for long periods of time while using office equipment such as computers or phones.
• Engage in repetitive motions such as typing.
• Express or exchange ideas with others quickly, accurately, and respond to detailed information.
• Maintain close visual acuity to perform detail-oriented activities at close distances, such as preparing and analyzing data or reading computer screens.
• Be exposed to various indoor working conditions, including changes in temperature, and may be required to travel for short periods.

Compensation: $18.00 per hour

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world‑class customer service, and convenient access. By joining Service Master, you'll be part of a talented network of employees with a shared vision.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Service Master Company, LLC.