Planet Fitness - Member Services Representative - Part Time - Riverside

Riverside, CA 4135 Chicago Ave, Riverside, CA 92507, United States of America

Pay: $16.90 - $17.50

Join our team as a Member Services Representative responsible for creating a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests.

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including answering phones courteously and assisting callers with a variety of questions.
• Check members into the system and take prospective members on tours.
• Sign up new members, calculate rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club, completing daily assigned tasks within the first hour of the shift, helping with priority cleaning lists, walk‑around and bathroom checks, and any special cleaning projects as needed.
• Perform other duties and responsibilities based on club needs.

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding members’ expectations.
• Strong listening skills with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

NOTE:

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest in a position with Taymax Group.

We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Taymax Group never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme.

Contact Human Resources at  to make an accommodation request.

Taymax Group is an equal opportunity employer in the terms and conditions of employment. We believe in providing an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives. Accommodations are available upon request for candidates with disabilities. Our commitment applies to all candidates and employees regardless of race, color, ethnicity, citizenship, place of origin, creed, religion, age, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability and any other protected characteristic.