Coordinator of Graduate Retention and Re-Entry

Coordinator of Graduate Retention and Re-Entry

Reporting to the Assistant Director of Student Success Coaching, the Coordinator of Graduate Retention and Re-Entry role is responsible for developing, coordinating, and implementing initiatives that support the retention and success of currently enrolled graduate students while leading efforts to proactively identify, engage, and re-enroll eligible former students. Working collaboratively with academic departments and administrative offices, this position leverages data-informed strategies, targeted outreach, and student-centered support services to remove barriers to success, strengthen student engagement, and promote persistence through degree completion.

Under the leadership of the OSS, the Coordinator plays a vital role in advancing institutional retention, re-enrollment, and graduation goals.

Essential duties and responsibilities include the following. Other duties may be assigned:

• Provide individualized guidance to students regarding re-entry processes, initial registration, degree planning, and navigation of University policies and procedures to facilitate successful re-enrollment.
• Plan, coordinate, and implement student retention and persistence initiatives in collaboration with the Associate Dean for Retention and other campus partners.
• Develop, maintain, analyze, and communicate retention, persistence, and re-entry reports and dashboards to support data-informed planning, intervention, and decision-making.
• Design and execute targeted outreach and re-recruitment strategies for withdrawn, stop-out, and at-risk students, serving as a primary point of contact throughout the re-enrollment process.
• Coordinate and administer re-entry programs and activities that identify and address academic, financial, administrative, and personal barriers affecting student success and persistence.
• Foster meaningful relationships with students through proactive communication, individualized coaching, and re-admission consultations that support a successful transition back to the University.
• Collaborate with Student Accounts, the Registrar's Office, Financial Aid, academic schools and colleges, and other stakeholders to facilitate seamless student continuation and re-entry pathways.
• Develop and implement strategic retention, persistence, and re-enrollment communication campaigns designed to increase student engagement and improve enrollment outcomes.
• Participate in early-alert and intervention efforts for academically at-risk students and coordinate workshops, peer mentoring initiatives, and other student success programs that promote persistence and degree completion.
• Monitor and evaluate retention, persistence, re-enrollment, and graduation metrics; identify trends; and recommend evidence-based strategies to enhance student success and institutional outcomes.
• Maintain accurate student records and case documentation in accordance with University policies and applicable regulatory requirements.
• Serve on University committees, task forces, and special projects related to student success, retention, persistence, and re-enrollment efforts as assigned.

To perform this position successfully, an individual must be able to effectively carry out all essential duties. The following requirements outline the knowledge, skills, and abilities needed for the role:

• Demonstrated commitment to living out and upholding the University's Christ-centered mission and values.
• Proficiency in the use of personal computers and standard office software applications, including student information systems, database management tools, and Microsoft Office Suite.
• Ability to exercise sound judgment and make administrative and procedural decisions involving sensitive and confidential information.
• Working knowledge of business English, basic mathematics, and general office practices, procedures, and operations.
• Demonstrated ability to plan, coordinate, prioritize, and manage multiple projects and competing responsibilities simultaneously.
• Strong written and verbal communication skills, including the ability to read, interpret, compose, and edit professional correspondence, reports, and other materials.
• Ability to work independently, exercise discretion, and maintain the confidentiality of sensitive student, employee, and institutional information.
• Skill in gathering, analyzing, and interpreting data; preparing reports; and presenting findings to support decision-making and strategic planning.
• Excellent interpersonal skills with the ability to build productive relationships and collaborate effectively with a diverse population of students, faculty, staff, and external stakeholders.
• Ability to organize, schedule, train, and coordinate the work of student employees, peer mentors, or other assigned personnel, as applicable.
• Strong organizational skills, attention to detail, and commitment to accuracy in recordkeeping and reporting.
• Demonstrated commitment to maintaining confidentiality and complying with applicable privacy regulations,…