Student Success Coach I​/Credential Analyst

Student Success Coach I / Credential Analyst

Job Title Student Success Coach I / Credential Analyst

Posting Number

Posting Number S1706P

Compensation for this position is expected to range between $23.00 and $25.00 per hour
, in alignment with what California Baptist University ( CBU ) reasonably anticipates paying for this role. The final rate may vary depending on the candidate’s qualifications, experience, and prevailing market conditions. In addition to competitive wages, CBU provides a comprehensive and generous benefits package to eligible employees.

The Student Success Coach I supports students throughout their academic journey by providing guidance, connection, and coordinated support from enrollment through completion. This role serves as a consistent, student‑centered resource who helps learners navigate academic pathways, understand requirements, and access available services. By monitoring student trends and collaborating with campus partners, the Coach contributes to improving processes, strengthening engagement efforts, and supporting institutional goals.

The position blends advising, communication, and program support to help students stay on track and confident in their progress.

Includes the following, other duties may be assigned:

• Serve as the primary non-faculty point of contact for students, building supportive relationships that promote satisfaction and persistence through remote communication and in-person interaction.
• Advise students on academic programs, policies, scheduling, degree and credential requirements, including complex or non-linear pathways.
• Coordinate with campus partners and refer students to appropriate campus resources to address needs beyond the coach’s direct scope and facilitate timely, effective support.
• Initiate and maintain proactive, targeted communication with students to support engagement, retention, and re-recruitment efforts.
• Track, analyze, and interpret student needs and experiences to inform improvements to programs, policies, and processes.
• Support recruitment, re-recruitment, and retention goals through outreach campaigns and group information sessions.
• Review academic records and documentation to verify completion of academic and credential requirements and recommend eligible candidates to CTC .
• Collaborate with program and unit leaders by sharing insights that support student success, institutional effectiveness, and CTC accreditation expectations.
• Coordinate, participate, and/or manage School of Education events and initiatives that advance core values, student engagement, and community partnerships.

This position has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty properly. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Demonstrated willingness to live and uphold the University’s Christ‑centered mission and values.
• Strong interpersonal and communication abilities, including clear written and verbal communication, effective interaction with a diverse campus community, and professional telephone etiquette.
• Strong organizational skills with the ability to maintain accurate, detailed, and consistent student records while managing multiple tasks and projects.
• Proficiency with personal computers and related software applications, along with the ability to gather data, compile information, and prepare reports.
• Ability to make sound administrative and procedural decisions, exercise good judgment, and effectively resolve student concerns.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to stand; walk; sit; and requires sufficient hand, arm, and finger dexterity to operate computer keyboard or other office equipment. Requires visual acuity to read words and numbers and speaking and hearing…