Telecommunications Analyst; Information Services - District

Overview

Telecommunications Analyst (Information Services) - District
Riverside Community College District

Final date to receive applications: Interested candidates must apply by the deadline listed below by 8:00 p.m., Pacific Standard Time: 02/18/2026

Position Title: Telecommunications Analyst (Information Services) - District

Department: Information Svcs (D)
Position Type: Support Staff (Classified / Confidential)
Location: District (Riverside)

Employment Type: Full-Time
Position Length: 12-month
Salary Range: Grade R
Salary Amount: $8,510 - $10,359
Salary Type: Monthly

Notes: This position is not categorically funded via grant. If off-site, specify location as needed.

• Provide specialized support to the District's telecommunications operations and services.
• Coordinate maintenance, upgrade, and expansion of structured cabling and telephony needs.
• Participate in planning and serve as technology representative in facilities and construction projects for cabling infrastructure and telecommunications requirements.
• Design, install, configure, and monitor telecommunication systems, devices, and related components.
• Prepare reports and maintain technical documentation.
• Assign and supervise work as needed, including coordination of temporary staff, student workers, contractors, and vendors.
• Maintain up-to-date drawings, diagrams, and plans on structured cabling, conduits, and networking rooms using industry-standard software.
• Establish and maintain filing, recordkeeping, and tracking systems for telecommunications assets.
• Install, configure, and administer telephony systems and devices (including analog, VoIP, cellular, cloud-hosted, campus emergency phones, E911, voicemail, and automated attendant systems).
• Coordinate services and incident resolution with carriers and vendors to optimize uptime of data and voice circuits.
• Prepare utilization reports on the District's telecommunications systems.
• Research industry standards and best practices to recommend improvements and efficiencies.
• Maintain documentation of cabling infrastructure and related systems.

Education and Experience: An associate's degree in telecommunications or a closely related field and three (3) years of telecommunications and cabling infrastructure experience; or an equivalent combination of education, training, and/or experience.

Knowledge (selected items):

• Operations, services, and activities of a comprehensive telecommunications system and cabling infrastructure.
• Current and state-of-the-art telecommunications and related voice and data systems.
• Facilities and construction planning, projects, and processes.
• Best practices in installation, maintenance, and administration of telecommunications systems and peripherals.
• Operational characteristics of telecommunications hardware, software, and devices.
• Telephony systems including analog, VoIP, cellular, cloud-hosted systems, campus emergency phones and E911, voicemail, and automated attendants.
• Troubleshooting, diagnosing, and resolving complex telecom issues.
• Industry standards for copper and fiber cabling installations.
• Tools and equipment for telecommunications work.
• Purchasing policies and procedures.
• Technical and business report preparation.
• Applicable laws, regulations, and organizational policies relevant to telecommunications duties.

Abilities:

• Perform specialized and technical duties in support of the District's telecom infrastructure.
• Troubleshoot and diagnose issues across diverse telecom systems and devices.
• Maintain and manage assigned systems; research best practices and prepare management recommendations.
• Maintain drawings, diagrams, and plans for structured cabling and networking rooms.
• Prepare system specifications, standards, and technical documentation.
• Manage inventory and provide detailed usage reports.
• Install, configure, and administer telephony systems and devices.
• Maintain filing and tracking systems; organize work independently and meet critical deadlines.
• Communicate clearly, both orally and in writing; use computer systems and relevant software effectively.
• Establish professional relationships and demonstrate sensitivity to diverse backgrounds.
• Provide high-level customer…