Transportation Service Engineer

Join a manufacturing leader with over 50 years of excellence, where every role contributes to building reliable transportation solutions that people depend on everyday across the United States and Canada. At ENC, we prioritize safety, quality, innovation, collaboration, and continuous growth - creating vehicles our teams can take pride in.

Founded in 1975, ENC (ElDorado National - California) is a leading U.S. transportation manufacturer specializing in design, engineering, and end-to-end production of heavy-duty buses, shuttles, and cargo vehicles through a custom-build, mixed-model assembly process. Each vehicle is produced in our purpose-built facility in Riverside, California supporting public agencies and private transportation providers nationwide. We offer one of the industry's widest portfolios of power options, including 100% battery-electric, diesel-electric hybrid, CNG, and clean diesel.

ENC is committed to revitalizing American manufacturing through innovation, customer focus, and the delivery of high-quality vehicles that keep communities connected, supported, and moving forward.

Field Service Engineer
Location: Riverside, CA
Salary Range: $95,/yr.

Position Summary
The Field Service Engineer role is responsible for supporting the Service Department through technical engineering expertise assistance on complex issues helping drive solution, service documentation, and product improvement initiatives while serving as a technical liaison between Engineering, Warranty, Production, and Field Service operations. The Field Service Engineer will assist with service-related drawings, schematics, and field-driven improvement solutions while also providing technical support to field technicians on an as-needed basis during complex troubleshooting situations or when additional engineering assistance is required.

The role will also work collaboratively with Sr. Technical Specialist to resolve concerns as well as the Field Service Trainer to support development of technical training material and service documentation as needed.

Key Responsibilities:

• Provide technical engineering support to field service technicians on an as-needed basis during complex troubleshooting or repair situations, stepping in on escalated issues when troubleshooting goes beyond the field team
• Assist with diagnosis and engineering evaluation of mechanical, electrical, multiplex, and high-voltage vehicle systems when elevated technical support is required
• Work directly with the Sr. Technical Specialist on complex issues
• Develop, revise, and support engineering drawings, schematics, layouts, brackets, and service-related design improvements
• Help lead root cause analysis and ensure implementation, supporting corrective action investigations related to recurring field concerns and warranty trends
• Lead troubleshooting activities involving repeat failures, complex system-level issues, and unclear root causes, developing effective engineering solutions for real-world application.
• Collaborate with Engineering, Quality, Warranty, Production, and Service teams to improve vehicle reliability, serviceability, and product support
• Assist with development and review of technical service bulletins, troubleshooting guides, repair procedures, and service documentation
• Work collaboratively with the Field Service Trainer to support development of technical training material, presentations, manuals, videos, and customer support documentation as needed
• Participate in customer support visits, technical meetings, prototype reviews, and field campaigns when required
• Support continuous improvement initiatives focused on reducing vehicle downtime and improving customer satisfaction
• Review field feedback and provide recommendations for product improvements and service enhancements
• Maintain accurate technical documentation, engineering revisions, and support records
• Support special projects and other engineering-related service initiatives as assigned

Position Requirements:

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering, or related field
• Minimum 3-5 years of experience in engineering, technical support, field service,…