Sales Application Engineer

Sales Application Engineer

Department: Engineering

Reports to: Engineering Director

Employment Type: Full-time, Exempt, Remote

Good Faith Pay Range: $85,000 - $115,000 annually

• Provide technical support for products in the field, offering guidance to improve installations and troubleshoot problematic installations/operations.
• Assist the sales team with product training for customers, engineering firms, and contractors. This includes theoretical (classroom/webinar presentations) and hands-on product training, including the complete set-up and running of customer demonstrations.
• Frequent telephone, virtual, and written contact with customers, engineering firms, sales channels, and factory personnel.
• Field visits to customers to make presentations, assess applications, educate them on our value propositions, or troubleshoot.
• Educate customers on BLACOH equipment, upgrades, or other add-ons in an attempt to make a more profitable sale.
• Develop reports, correspondence, specifications, and technical calculations. Prepare technical data and papers for sales personnel, customers, and publications using good internal presentation and report writing skills.
• Maintain project records, general engineering & technical records, and contribute to the proper documentation recording in our engineering department per ISO procedures.
• Document all engineering work in CRM Project Manager.
• Maintain, update, and sort Autodesk drawing files and Vault. Create drawings, models, and others as needed by engineering through Autodesk software or other programs.
• Maintain professional and technical knowledge by attending educational training; reviewing professional publications; establishing personal networks; participating in professional trade shows and events.
• Identify, prevent, and resolve customer concerns. Collaborate with internal departments to accomplish BFC sales and service goals to meet customer expectations.
• Based on ideas and input from customers, develop concepts for new products and services that the company might offer. Present concepts to the management team including revenue and cost estimates, and technical expertise required.
• Demonstrate integrity under all circumstances, follow policies and procedures as detailed in the Blacoh Employee Handbook.
• Provide backup for other positions as necessary and fulfill any other tasks as requested and assigned by management.

The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and to make reasonable accommodations as needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is classified as exempt meaning more than 50% of the employee’s time is spent performing exempt job duties consistent with this job description. If the employee finds the actual job duties change from those described herein so the employee is not performing exempt duties more than 50% of the time, the employee must immediately inform management.

• Activities are performed in an environmentally controlled home and/or office setting subject to extended periods of sitting, keyboard use, and manipulating a computer mouse. This position may also require periodic travel to customer sites, trade shows/events, and the Riverside facility for training, demonstrations, or support.
• Required to stand for varying…