Animal Services Representative

The Riverside County Department of Animal Services has an opportunity for an Animal Services Representative who will support the Animal Services Call Center located at the Western Riverside County/City Animal Shelter in Jurupa Valley, CA.

• Hours can range from 8:00 AM – 7:00 PM, Tuesday through Sunday, with flexibility for working emergencies, events, holidays, and on‑call requirements.
• The role supports a high‑volume call center that handles nearly 90,000 calls, in‑person inquiries, social media contacts, and emails each year.

The Riverside County Department of Animal Services believes the character of its organization is best reflected in the strong dedication of each employee who strives to meet the highest standards of performance and compassion for the animals and people they serve. The Department operates four shelters located in Blythe, Jurupa Valley, San Jacinto, and Thousand Palms.

• Perform clerical work requiring specialized knowledge of Animal Services programs and services; prepare and process materials/forms which require a thorough familiarity with department policies, procedures, terminology, and applicable laws.
• Provide excellent customer service to the public or interdepartmental representatives; answer questions regarding a variety of animal services programs or services, including adoptions, vaccination clinics, animal service fees, or licensing.
• Review a variety of reports, forms, transactions, and records for accuracy, completeness, and compliance with applicable ordinances; answer questions involving technical data, laws, policies, or procedures; process animal service fees using the Chameleon system.
• Compile a variety of narrative and statistical reports; locate sources of information, devise forms to secure the data, and determine proper format for finished reports.
• Design or revise office forms; maintain complex filing systems for tracking animal licensing information, pet adoptions, clinic services, or other animal service transactions.
• Reply to routine questions regarding specialized animal services and programs offered by the department; compose correspondence and other materials requiring specialized subject matter knowledge.
• Maintain animal service documents using the Chameleon system.
• May handle animals by checking for microchips or placing animals into proper handling areas for veterinary staff; use special equipment as needed such as kennels or microchip readers.

• Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test.
• Experience: Six months of providing customer service with responsibility for receiving, evaluating, and responding to inquiries or complaints. Six months of experience in a call center or similar environment handling a large number of calls from the public is required.
• Customer service/call center experience providing a variety of animal‑related services, including licensing, adoptions, clinic programs, rescues, or other related animal services, is preferred.
• Knowledge of: The principles, methods, and equipment used in providing animal services to the public; correct English usage, grammar, spelling, vocabulary, punctuation, format, and style;
  Department of Animal Services office procedures, including preparing correspondence and reports, filing, and operating standard office equipment.
• Ability to: Understand the capabilities and applications of specialized information processing equipment, such as the Chameleon system; use initiative and judgment in setting up formats for a variety of documents; provide guidance to and train staff; store and retrieve a variety of documents and subdocuments; meet departmental production and accuracy standards; establish and maintain effective working relationships with the public and with other county departments.

• License:
  Possession of a valid California Driver’s License.
• Physical:
  Exposure to animal dander, loud noises, injured or sick animals, animal excretions, and euthanasia procedures.

To confirm your application was received or check the status, log in to , click on your name in the upper right corner, and click “Applications & Status.” For job alerts, visit  and follow the “Subscribe to Job Alerts” link. For questions regarding this recruitment, contact Amanda Campos at 951‑955‑9707 or acampos. Please allow 1–2 business days for a response to general inquiries.