Box Office Seller

Position: BOX OFFICE SELLER
Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

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WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

WHAT THIS ROLE WILL DO

Financial / Cash Handling

* Ensure compliance of cash handling policies and procedures

* Balancing and reconciling daily/nightly ticket sales

* Assist Manager/Supervisor in reconciliation of cash drawers and ticket stock

* Assist Manager/Supervisor on pricing initiatives such as:
Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable

* Assist Manager/Supervisor in distributing accurate daily ticket counts to Artist Representatives

* Assisting Manager & Supervisor with internal Ticket Orders and Reports

* Work with Premium Seat Sales/VIP on any nightly upgrades, primary inventory, reports etc.

Customer Service

* Prompt, courteous and knowledgeable customer service both in person and over the phone

* Facilitate night of show Will Call & Guest List Operations

* Troubleshooting night of show issues (Transfers, barcodes, account issues, etc.)

* Work with Guest Services/Operations on any ADA requirements

* Providing knowledge of upcoming events & upgrades available

* Knowledgeable on the events culture and genre

* Providing positive energy

Other Responsibilities

* Daily operations on Ticketmaster host system for sales and other tasks.

* Following opening and closing shift procedures

* Follow standards and processes for ticket types, ancillary events and qualifiers

* Maintain call center phone system, and keep current all phone menus and calendars of events

* Assist in maintaining Box Office cleanliness

* Follow dress code policy - business casual

* Updating and modifying spreadsheets as needed (Ticket Stock Log, Vault Log, etc.)

* Collecting, storing and tracking Lost & Found as necessary

* Assist Manager & Supervisor in any tasks as they arise

* Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs.

* Ensure compliance with ADA ticket laws

WHAT THIS PERSON WILL BRING

Required:

* Knowledge of Cash Handling

* Knowledge of Phone & In Person Customer Service

* Entry level knowledge of Microsoft Applications (Outlook, PowerPoint, Excel, etc.)

* Flexible schedule (days/nights, weekends and holidays)

* Tolerance of all cultures, music and art forms

* High School Diploma

Preferred:

* Attention to detail in a multi-tasked environment

* Knowledge of ticket sales

* Experience in working in live entertainment operations

* Ticketmaster host system experience

* Experience in identifying counterfeit cash / 's

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the…