Casino Host Asian Market

Introduction

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We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

to discover how we empower team members to grow, thrive, and advance in their careers.

• Responsible for developing and maintaining valuable relationships with the Asian Market players, specifically from the Chinese Market, with priority concentration in driving revenue while marketing our gaming product and bringing in new higher‑valued Asian clientele.
• Provide stellar customer service while developing and maintaining current Asian Market player relationships.
• Identify and develop professional relationships with new and first‑time Asian Market guests.
• Have the ability to learn and manage Asian Market guest tours of our facilities and furthering Asian guest education of the MyChoice program benefits.
• Assist in addressing and translating guest issues, conflicts or complaints on behalf of the Company in a fair and equitable manner.
• Attract and manage Asian customers through weekly telemarketing and in‑person contacts on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and special requests.
• Properly administer and account for comps using sound discretion for the purpose of increasing gaming and generating revenue.
• Be highly knowledgeable of credit procedures, if applicable. Encourage the use of credit and may assist in the extension of line of credit when appropriate and permissible by state regulatory law.
• Responsible for the development and assistance in operation of events or promotions, gaming and non‑gaming, for the purpose of increasing and generating revenue, for Asian Market players.
• Required to spend time in developing loyalty with Asian Market guests through having meals together and at other events and/or activities on‑site or off‑site.
• Must be responsible for promoting a positive influence in the local, relatable community and participating in company‑sponsored events.
• Required to be present at relatable off‑property events in the community including but not limited to golfing events, trade shows, store openings and dinner parties.
• Must be able to travel in the metro Kansas City area and other Penn National Gaming properties throughout the United States at least once per quarter.
• Be present at all outlets especially the casino floor or areas where guests are present in a quantity of sufficient time to provide quality service.
• Analyze data as needed for determination of “high end” players and be able to use Tableau and other casino programs to determine value of players in order to issue discretionary comps, hotel reservations or others based off of guest’s gaming activities.
• Maintain relationships with valued guests through professional, telephone, email, direct mail and in‑person. Ensure ability to meet given goals and milestones each quarter.
• Review and manage dormant accounts. Compile data reports as needed to efficiently administer host activities. Make sound decisions regarding what segment of players should be included in hosted activities for the purpose of increasing gaming and generating revenue.
• Maintain the confidentiality of player information including but not limited to personal information such as name, address, contact…